SAML Single Sign On (SSO) into Jira using CA Identity as IDP

Jira SAML app gives the ability to enable SAML Single Sign-On for Jira Software and Jira Service Desk. Jira Software and Jira Service Desk are compatible with all SAML Identity Providers. Here we will go through a guide to configure SAML SSO between Jira and your Identity Provider. By the end of this guide, users from your Identity Provider should be able to login and register to Jira Software and Service Desk.

Pre-requisites

To integrate your Identity Provider(IDP) with Jira, you need the following items:

  • Jira should be installed and configured.
  • Jira Server is https enabled (optional).
  • Admin credentials are set up in Jira.
  • Valid Jira Server and Data center Licence.

Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings menu and Click Manage Apps.
  • Click Find new apps or Find new add-ons from the left-hand side of the page.
  • Locate Jira SSO / Single Sign On, Jira SAML SSO via search.
  • Click Try free to begin a new trial or Buy now to purchase a license for Jira SSO / Single Sign On, Jira SAML SSO.
  • Enter your information and click Generate license when redirected to MyAtlassian.
  • Click Apply license.
SAML Single Sign On (SSO) into Jira Service Provider, Install Jira Add-On through manage apps menu

Step 1: Setup CA Identity Manager as Identity Provider

    Follow the steps below to configure CA Identity Manager as an Identity Provider.

    CA Identity SAML SSO  Pre-requisite:

      To configure CA Identity Manager as IDP, you need the metadata from SAML SSO plugin.

    • Go to the Service Provider Info tab .
    • Click on the link https://[application-Domain]/plugins/servlet/saml/metadata.
    • choose Save As to save data in XML format on your system.

    CA Identity SAML SSO  Login as Administrator

    • Log in to your CA Identity service portal with the administrator account. You're going to be sent to the launchpad.
    • SAML Single Sign On (SSO) using CA Identity Identity Provider, Launchpad
    • Go to Apps and click on add an app.
    • SAML Single Sign On (SSO) using CA Identity Identity Provider, Add new app
    • Scroll down in the Add App popup window and click Create a SAML SSO app
    • Fill out the information in each of the steps as given below.

      Enable SSO for Your App Using SAML

    • In Display Name, enter the name of your app and click Continue.
    • SAML Single Sign On (SSO) using CA Identity Identity Provider, Enable SSO, Enter name for app

      Identity Provider Information

    • Download IDP Metadata. This is necessary to configure the add-on later. Click on Continue.
    • SAML Single Sign On (SSO) using CA Identity Identity Provider  Download IDP Metadata

    CA Identity SAML SSO  Service Provider Information

      SAML Single Sign On (SSO) using CA Identity Identity Provider, Provide Service Provider Metadata
    • Upload SP metadata to Upload SP metadata and click Continue.
    • You can also manually enter data. The data can be found in the add- on's SP Info tab.
    • Information to be entered in CA Information to copy from the add-on
      Assertion Consumer Service URL ACS URL
      Relay State -
      Entity ID SP Entity ID
      NameID Format Email Address
      Binding POST
      Requests Signed Yes
      Certificate Download the certificate provided in SP Info tab and upload it here

      Attribute Mapping

    • Fill Attribute Mapping as per your requirement. Set Type against NameID to User Attribute and set Value as User Name or Primary Email. These attributes are used to create user in the SP.
    • Click on Continue and click Finish .
    • SAML Single Sign On (SSO) using CA Identity Identity Provider, Attribute mapping

    CA Identity SAML SSO   Create a Rule

    • You’ll be redirected to app Dashboard. Go to Rules. A Rule defines who has the access to app. Click on add rule.
    • Enter the rule name. Click on Add Filter and select on which basis you want to assign app. You can select a department, type or title. You can add more filters according to your need. Click Continue.
    • Select the SP app you setup in Then they should have. Click Continue.
    • You can test the app by selecting a person from that department. Click Finish
    • SAML Single Sign On (SSO) using CA Identity Identity Provider, Add new rule

Step 2: Setup Jira as Service Provider


Configuring Single IDP

With the information you have been given by Your IDP team, you can configure IDP settings in 3 ways:

A. By Metadata URL

  • Click on Import from Metadata in Configure IDP tab
  • Select IDP: Import From Metadata URL
  • Enter IDP metadata URL: Enter your metadata URL
  • If your IDP changes certificates at intervals (Eg. Azure AD), you can select Refresh metadata periodically. Select 5 minutes for the best results.
  • Click Import

SAML Single Sign On (SSO) into Jira, Import IDP through Metadata URL

B. By Uploading Metadata XML File

  • Click on Import from Metadata in Configure IDP tab
  • Select IDP: Import from Metadata File
  • Upload metadata file
  • Click Import

SAML Single Sign On (SSO) into Jira, Import IDP through Metadata File

C. Manual Configuration

Go to Configure IDP tab and enter the following details

  • IDP Entity ID
  • Single Sign On URL
  • Single Logout URL
  • X.509 Certificate
SAML Single Sign ON (SSO) into Jira, Configure IDP Manually

Configure New IDP

If you already have one IDP & you are looking to add Second IDP then you can do it by performing the following steps.

  • Navigate to Configure IDP tab.
  • Click on Add new IDP.
  • It will present a blank form & you can configure new IDP using steps from Single IdP Setup.
SAML Single Sign On (SSO) into Jira, Add second IDP into Jira

Configure multiple IDPs

If you have configured more than two IDPs then it will show you the list of IDP that you have configured with Jira.

Click on Add new IdP button for adding new IDP on Jira. The steps for adding new IDP will remain the same.

SAML Single Sign On (SSO) into Jira, Add multiple IDP into Jira
An operation that you can perform with List of IdPs page.

  • Add / delete Identity Provider.
  • Test Connection between Jira & IdP by click on Test button for respective IDP.
  • Edit the IdP configuration by clicking on the Edit button.
  • You can allow an only specific set of users to access Jira by using Domain Mapping.

Single Sign-On with Multiple Identity Provider(IDP)

Select your IdP from the list. It will redirect you to selected IdP login page.

SAML Single Sign On (SSO) into Jira, Dropdown list on login page for multiple IDP
Configure Domain Mapping

You can enable domain mapping using Use Domain Mapping option.
Once enable it, you need add domain name against each IDP.
After enabling Domain Mapping it allows SSO only for those users whose domain matches with the specified one.

SAML Single Sign On (SSO) into Jira, Domain mapping configuration

Single Sign-On using Domain mapping

Enter the user email address. It will check your domain name with the configured domain if it matches then it will redirect you to the respective Identity Provider Login page.

SAML Single Sign On (SSO) into Jira, Domain mapping form
This is how the login screen would appear after enabling domain mapping.

Step 3: Setting up Jira user profile attributes

    We will be setting up user profile attributes for Jira. If your users are stored in a directory that is Read Only, please check Disable Attribute Mapping in User Profile tab and follow steps given in Matching a User.

    SAML Single Sign On (SSO) into Jira, User profile Settings

    a. Finding correct attributes
  • Go to Configure IDP tab. Scroll down and click on Test Configuration.
  • You will see all the values returned by your IDP to Jira in a table. If you don't see value for First Name, Last Name, Email or Username, make the required settings in your IDP to return this information.
  • Once you see all the values in Test Configuration, keep the window open and go to User Profile tab.
  • b. Setting profile attributes
  • In this tab, fill the values by matching the name of the attribute. For instance, if the Attribute Name in the Test Configuration window is NameID, enter NameID against Username
  • Setting up both Username and Email is required if you want to let users register. If you want existing users to only login, configure the attribute using which you will match the user in Jira.
  • c. Matching a User
    When the user logs into Jira, one of the user's data/attribute coming in from the IDP is used to search the user in Jira. This is used to detect the user in Jira and log in the user to the same account.
    You can configure it using steps given below:
  • Go to User Profile tab
  • Select Username or Email for Login/Search Jira user account by
  • Enter the attribute name from IDP which corresponds to Username or Email using Finding Correct Attributes

Step 4: Assigning groups to users

    We will be setting up user group attributes for Jira. If your users are stored in a directory that is Read Only, please check Disable Group Mapping in User Groups tab and skip to Setting default group.

    a. Setting default group
  • Select the users' Default Group in the tab User Groups. If no group is mapped, users are added by default to this group.
  • You can enable default groups for All Users or New Users using the option.Select None if you don't want to assign any default group to SSO users. Using the option Enable Default Groups for.
  • SAML Single Sign On (SSO) into Jira, Default groups in group mapping
    b. Finding Group Attribute
  • Just like we found Attribute Name for User Profile attributes, we find group attribute.
  • Go to Configure IDP tab. Scroll down and click on Test Configuration.
  • You will see all the values returned by your IDP to Jira in a table. If you don't see value with groups, make the required settings in your IDP to return group names.
  • Once you see all the values in Test Configuration, keep the window open and go to User Groups tab.
  • Enter the Attribute Name of group against Group Attribute.
  • Check Disable Group Mapping option if you don't want to update groups of existing users.

  • c. Group Mapping
    Group Mapping can be done in two ways:
  • Manual group mapping: If the names of groups in Jira are different than the corresponding groups in IDP, then you should use Manual group mapping.
  • On-The-Fly group mapping: If the names of groups in Jira and IDP are same, you should use On-The-Fly group mapping.

  • I. Manual Group Mapping
    • Check Restrict User Creation Based on Group Mapping option if you want new users to be created only if at least one of the user's IDP groups is mapped to a group in the application.
    • For mapping, first select a Jira group from the dropdown which lists all groups present in Jira and then enter the name of the IDP group to be mapped in the textbox beside
    • For example, if you want all users in 'dev' group in IDP to be added to jira-software-users, you will need to select jira-software-users from the dropdown and enter 'dev' against jira-software-users.
    • Use '+1' and '+10' buttons to add extra mapping fields.
    • Use '-' button next to each mapping to delete that mapping.
    SAML Single Sign On (SSO) into Jira, Manual group mapping
  • II. On-The Fly Group Mapping
    • Check Create New Groups option if you want new groups from IDP to be created if not found in Jira.
    • If the user is part of some group in Jira and that group is not present in the SAML response returned by IDP, then the user will be removed from that group in Jira.
    • If you don't want On-The-Fly group mapping to affect Jira groups which are managed locally then add those groups in Exclude Groups field.
    SAML Single Sign On (SSO) into Jira, On the fly group mapping

Step 5: SSO Settings

    The settings in SSO Settings tab define the user experience for Single Sign On.
    a. Sign In Settings
  • Set Enable SSO for Jira Software to allow SSO for Jira Software users.
  • Set button text for button on login page using Login Button Text
  • Set redirect URL after login using Relay State. Keep this empty for coming back to the same page user started from
  • Enable Auto-redirect to IDP if you want to allow users to login only using IDP. Enable backdoor for emergency
  • Select Secure Admin Login Options to control admin access.
  • SAML Single Sign On (SSO) into Jira, Sign In Seetings
    b. Service Desk SSO Settings
  • Set Enable SSO For ServiceDesk Customer Portal to allow SSO for Service Desk user.
  • Set Enable SSO Only For Agents to allow SSO only for specific set of users
  • SAML Single Sign On (SSO) into Jira, Service Desk settings
    c. Custom Login Template
  • Design your own login template that will be used to intitate SSO.
  • SAML Single Sign On (SSO) into Jira, Custom login Settings
    d. Sign Out Settings
  • Set Logout URL or Logout Template to redirect users after logout action.
  • SAML Single Sign On (SSO) into Jira, Custom logout settings
    e. SSO Error Settings
  • Set error template to redirect users to a custom error page instead of login page. Use this if you have Auto-redirect to IDP enabled.
  • SAML Single Sign On (SSO) into Jira, Custom error settings
    f. Advanced settings
  • Remember Me-cookie: If enabled, user stays logged in until user explicitly logs out.
  • You can extend Jira default session timeout. By default it is set to 300 mins.
  • Validate IDP's SAML Response: Configure time difference(in minute) here In case Jira server time is not in sync with your IDP's time.
  • SAML Single Sign On (SSO) into Jira, Advance SSO Settings


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