Drupal Zendesk Single Sign-On (SSO) Login using OAuth / OpenID connect

Overview

Drupal OAuth/OpenID Connect SSO integration enables SSO between the Drupal site and Zendesk. This setup guide helps in configuring Single Sign-On (SSO) between the Drupal site and Zendesk using the OAuth/OpenID Connect module. This module is compatible with Drupal 7, Drupal 8, Drupal 9, Drupal 10 and Drupal 11. When you incorporate the OAuth/OpenID Connect module with the Drupal site, you can log into the Drupal site seamlessly with Zendesk credentials.

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Installation Steps

Configuration Steps

Setup Drupal as OAuth Client:

• After installing the module, navigate to the Configuration -> miniOrange OAuth Client Configuration -> Configure OAuth tab and select Zendesk from the Select Application dropdown list.
• Copy the Callback/Redirect URL and keep it handy.
• Enter the application name in the Display Name text field. For example, Zendesk


Note: If your provider only supports HTTPS Callback/Redirect URLs and you have an HTTP site, please make sure to enable the 'Enforce HTTPS Callback URL' checkbox at the bottom of the tab.

Configure SSO Application in Zendesk:

• Go to Zendesk and sign up/login.
• Navigate to setting Icon form left side menu.

• Click on the Go to Admin Center link.

• Select Apps and integration and then Zendesk API from the left-hand menu.

• Click on OAuth Clients tab then click on Add OAuth Client button.

• Enter the Client name and paste the previously copied Callback URL into the Redirect URLs text field. Click on the Save button.

• Now, copy the Client name and click on Copy button to copy Secret.

• Navigate to the Zendesk Dashboard and click on Setting Icon. From the right side, copy the Domain.

Integrating Drupal with Zendesk:

• Go to miniOrange OAuth Client module.
• In Drupal’s Configure OAuth tab and paste the copied Client ID and Client Secret from Zendesk in the Client ID and Client Secret text-field.

• Replace the copied Domain with the {subdomain} in the Authorize Endpoint, Access Token Endpoint, and Get User Info Endpoint text fields, respectively. Click on the Save Configuration button.

Scope	read write
Authorize EndPoint	https://{subdomain}.zendesk.com/oauth/authorizations/new
Access Token Endpoint	https://{subdomain}.zendesk.com/oauth/tokens
Get User Info Endpoint	https://{subdomain}.zendesk.com/api/v2/users/me.json

Test Connection between Drupal and Zendesk:

• After successfully saving the configurations, please click on the Test Configuration button to test the connection between Drupal and Zendesk.

• On a Test Configuration popup, if you don't have any active sessions on the same browser, you will be requested to login into the Zendesk. After successfully logging into the Zendesk, you will be provided a list of attributes received from the Zendesk.
• Select the Email Attribute from the dropdown menu in which the user's email ID is obtained and click on the Done button.


Note: Mapping the Email Attribute is mandatory for your login to Zendesk.

• On the Attribute & Role Mapping tab, please select the Username Attribute from the dropdown list and click on the Save Configuration button.

• Now log out and go to your Drupal site’s login page. You will automatically find a Login with Zendesk link there. If you want to add the SSO link to other pages as well, please follow the steps given in the image below:

Congratulations! You have successfully configured Zendesk as OAuth/OpenID Provider and Drupal as an OAuth Client.

Need Assistance?

If you face any issues during the configuration or if you want some additional features, please contact us at drupalsupport@xecurify.com.

Additional Features:

• Attribute Mapping - map user's attributes received from OAuth Provider with Drupal fields
• Role mapping - assign a Drupal Role to users on the basis of their role/attribute on the OAuth provider
• Enable single logout - Logout user from the OAuth Provider (i.e. AWS Cognito, Azure AD B2C, Keycloak, Okta) when they logs out form Drupal
• Restrict anonymous access to the complete site or a particular section of the site
• Add Multiple OAuth Provides
• Explore All the features offered by the OAuth Client

Troubleshooting:

More FAQs ➔

Getting error: 'Username not received. Check your Attribute Mapping configuration.' OR Getting Error: 'Email not received. Check your Attribute Mapping configuration.'

Follow the steps mentioned HERE

I am getting "Client Credentials were not found in the headers or body"
when I try to perform test configuration

Follow the steps mentioned HERE

After I click on the logout in Drupal, it sends me back to the Drupal homepage. However, when I try to login with other user, it doesn't ask me to login but automatically logs me in with same user

The logout functionality you've mentioned here is the default behavior of a module. It's logging you out of Drupal but not from your Application/Provider. To allow the module to logout from your provider/application account (what you are looking for), you need to make the below configurations: [know more]

I purchased the paid Drupal module and replaced it with the free module, but still I am not able to use paid features.

As you have upgraded to one of our paid versions of the Drupal module and replaced the free module with the paid one, you must first activate the paid module. Please refer to the below steps. [Know more]

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