Do I need to pay one-time or annually?
The plugin licenses are subscription based and the Support Plan includes 12 months of maintenance (support
and version updates).
How do I get a refund ?
At miniOrange, we want to ensure you are 100% happy with your purchase. If the plugin you purchased
is not working as advertised and you've attempted to resolve any issues with our support team, which
couldn't get resolved. We will
refund the whole amount within 10 days of the purchase. Please email us at email@example.com
for any queries regarding the return policy or contact us
What happens if I do not renew my license?
If you decide to cancel or not renew your license, your plugin will stop working.
Can I purchase unlimited licenses?
Yes, you can purchase unlimited licenses. Do note that purchasing licenses for Unlimited instances
will grant you up to 200 licenses initially. If you'd like to purchase more licenses, please drop an
email at firstname.lastname@example.org
Do I need to pay for every subsite in my multisite network?
No, you only need to pay for the "Active" subsites in your WordPress multisite network. All
subsites which are in the Deactivated or Archived state will not be counted.
Does miniOrange offer support in setting up the plugin?
Yes, we provide 24*7 support for setting up the plugin and resolving any issues you might face while
using the plugin. You can get prioritized support based on the Support Plan you have opted for. You
can check out the
different Support Plans from here
How many sites are covered with the All-Inclusive plan?
The All-Inclusive plan means you will get access to all the addons
without paying additional cost to any add-on mentioned in the
Our plugins are activated on the domain level, so 1 license for the All-Inclusive plan can be
used for 1 site only; if you have more than 1 site, you will need to purchase the license for those
number of sites. Do note that we do provide discounts from 2nd license onwards.
What is one instance?
A WordPress instance refers to a single installation of a WordPress site. It refers to each
individual website where the plugin is active. In the case of a single site WordPress, each website
will be counted as a single instance.
License is linked to the domain of the WordPress instance, so if you have dev-staging-prod type
of environment then you will require 3 licenses of the plugin (with discounts applicable on
What is Multiple IDP Support?
Multiple IDP support allows you to enable authentication on your site from multiple IDPs. For
example - If your users exist in Azure AD as well as Okta, then you can opt for the multiple IDP
Plugin and allow user authentication from either
IDP. We support SSO authentication from multiple Identity Providers in our Enterprise and
All-Inclusive versions of the plugin
. Check out additional details of the multiple IDP flow
. You can add multiple IDPs to your
license at $50 per IDP. Please reach out to us at email@example.com
What is a multisite network?
WordPress Multisite is a feature that allows you to create a “network” of subsites within a single
instance of WordPress, where the subsites share a file system and database. There are two types of
multisite environments - subdomain (Example: abc.domain.com) and subdirectory (Example: