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Freshdesk SAML Single Sign-On (SSO) Integration with Drupal as IdP

This document explains how to configure Drupal as an Identity Provider (IdP) for the Freshdesk application using the miniOrange SAML IDP module. This will allow users to log in and access Freshdesk using Drupal credentials. The module is compatible with Drupal 7, Drupal 8, Drupal 9, and Drupal 10.

Installation Steps 

  • Download the module:
    composer require 'drupal/miniorange_saml_idp'
  • Navigate to Extend menu on your Drupal admin console and search for miniOrange SAML Identity Provider using the search box.
  • Enable the module by checking the checkbox and click on install button.
  • Configure the module at
  • Install the module:
    drush en miniorange_saml_idp
  • Clear the cache:
     drush cr
  • Configure the module at
  • Navigate to Extend menu on your Drupal admin console and click on Install new module button.
  • Install the Drupal SAML IDP 2.0 Single Sign On (SSO) - SAML Identity Provider module either by downloading the zip or from the URL of the package (tar/zip).
  • Click on Enable newly added modules.
  • Enable this module by checking the checkbox and click on install button.
  • Configure the module at

Obtain SAML IDP Metadata from Drupal:

  • Once the module is installed, navigate to the Configuration tab from the top navigation bar and click on the miniOrange SAML IDP Configuration.
  • Configuration-Drupal-Click-on-miniOrange-SAML-IDP-Configuration
  • Navigate to the IDP Metadata tab. Copy the Entity ID/Issuer, SAML Login URL, and X.509 Certificate. Keep it handy. (This is required in order to set up Freshdesk as a SAML SP)
  • Drupal-SAML-IDP-Entity-ID-Certificate-Copy

Configure SAML SSO Application in Freshdesk:

  • Login into your Freshdesk Admin Console as a System Admin.
  • Navigate to the AdminAccountSecurity
  • Freshdesk-Drupal-IDP-Select-Settings-Accounts-Security
  • Under Login settings, click on the Configure Freshworks SSO link.
  • Freshdesk-Select-Configure-Freshwork-SSO
  • Select the Default Login Method.
  • Freshdesk-Drupal-SAML-IdP-Select-Default-Login-Method
  • In the login methods, enable the Single Sign-On option and select SAML under the IdP of your choice option.
  • Freshdesk-Drupal-IdP-Select-SSO-Login-Enable-SSO-Login-SAML
  • Click on the Download Metadata link to download the metadata file of the Freshdesk. (This will require further configuring Drupal as IdP)
  • Freshdesk-Drupal-SAML-IdP-Download-Metadata
  • Now enter the information copied earlier from Drupal and Click on the Configure SSO button
    • Entity ID provided by the IdP → IDP Entity ID/Issuer
    • Security certificate → X.509 Certificate
  • Freshdesk-Drupal-SAML-IdP-Paste-SP-Metadata

Configuring Drupal as SAML Identity Provider (IdP):

  • Go to the Drupal site. Navigate to the Service Provider Setup tab of the miniOrange SAML IDP module.
  • Click on the Upload SP Metadata.
  • Drupal-SAML-IDP-Select-Upload-Metadata
  • Upload the metadata file downloaded from the Freshdesk.
  • Drupal-SAML-IDP-Upload-Metadata
  • Now click on the Test link to verify your configuration. If your configurations are correct then you will get the homepage of the Freshdesk site in the test configuration window.
  • Drupal-SAML-IDP-Select-Test-Configure

You have successfully configured the SAML SSO between Freshdesk as SAML SP and Drupal as SAML IDP.

Additional Features:

Explore the advanced features offered by the module with full-featured trial. You can initiate the trial request using Request 7-day trial button of the module or reach out to us at for one-on-one assistance from Drupal expert.

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