About Transcosmos
comprehensive global outsourcing Services
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Transcosmos is a Japanese company that provides a wide range of outsourcing services, including call centers, business process outsourcing, and digital marketing.
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In 2014, the company expanded its services to specifically cater to the e-commerce industry, providing end-to-end e-commerce solutions.
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Transcosmos continues to pursue Operational Excellence by providing these services through our 171 locations in 49 countries with a focus on Asia.
Managing user access and authentication between Transcosmos Shopify store and Salesforce community proved to be a complex task for Transcosmos, with a substantial user base. It has a community on Salesforce that is used for FAQs, company discussions and wanted to link its Shopify store and Salesforce account so that users could easily access both the applications with a single set of credentials. In order to streamline access to their Salesforce forum, they required an efficient Single Sign-On (SSO) solution to ensure that user provisioning was automated and secure.
How does miniOrange Solutions work for Transcosmos Store on Shopify?
To address these challenges, miniOrange implemented the Shopify Store as IDP Application to cater Transcosmos specific needs and requirements as follows
Shopify Store as IDP - SSO
In response to the challenges faced by Transcosmos, miniOrange's Store as IDP-SSO application emerged as a highly effective solution. It not only enabled seamless and secure access to Salesforce (Service Provider) using the existing Shopify (IDP) user credentials but also utilized a Just-in-Time (JIT) provisioning approach, effectively synchronizing user creation, deletion, and updates between the Shopify Store and Salesforce. This synchronization greatly streamlined the management of users, eliminating the necessity for manual intervention and redundancy.
Outcome (Value & Benefits)
The integration of the miniOrange SSO application significantly enhanced the user experience and security measures for Transcosmos. By leveraging their existing Shopify credentials, users were able to seamlessly access both the Shopify store and the Salesforce community. The miniOrange Store as an IDP-SSO app also helped to improve security by reducing the number of passwords that users need to remember. miniOrange SSO app has provided Transcosmos with the following benefits:
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Improved user experience: Users can now access both the Shopify store and the Salesforce community using their existing Shopify credentials
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Reduced IT costs: The miniOrange app is easy to install and maintain, which has helped to reduce IT costs.
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Increased security: The miniOrange app has helped to improve security by reducing the number of passwords that users need to remember. This makes it less likely that users will forget their passwords or use weak passwords.
How can we help?
Explore the Benefits of Our Shopify miniOrange Partners Program
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