Drupal Zendesk SSO | SAML Login to Zendesk using Drupal as IDP
Drupal Zendesk SSO Integration will allow you to configure Single Sign On ( SSO ) login between your Drupal site and Zendesk. Zendesk SSO integration with
your Drupal site will help your users to login into Zendesk using their Drupal credentials.
This SSO setup will also help you to manage your users in one single place. The Drupal SAML IDP - SAML 2.0 Identity Provider Single Sign-On SSO module is compatible with Drupal 7, Drupal 8 as well as Drupal 9. Here we will go through a step-by-step guide to configure SAML
IDP SSO login between Zendesk as SP ( Service Provider ) and Drupal as IDP ( Identity Provider ).
If you have any doubts or queries, you can contact us at firstname.lastname@example.org. We will help you to configure the module. If you want,
we can also schedule an online meeting to help you configure the Drupal SAML IDP module.
Steps to configure Zendesk SAML Single Sign-On (SSO) Login into Drupal website
1. Configure Drupal site as Identity Provider
Navigate to the Service Provider Setup tab of the miniOrange SAML Identity Provider module on your Drupal site. There are two way to configure your Identity Provider ( Drupal as SAML IDP ):
A. By Uploading SP metadata:
Click on UPLOAD SP METADATA link.
You can either Upload Metadata File and click on Upload button or use a Upload Metadata URL and click on Fetch Metadata.
B. Manual Configuration:
Navigate to Service Provider Setup tab of the miniOrange Drupal IDP module.
Provide the required settings (i.e. Service Provider Name, SP Entity ID or Issuer, ACS (Assertion Consumer Service) URL, X.509 Certificate (Optional)) as provided by your Service Provider Zendesk ( Zendesk as SP ).
Service Provider Name
Give any appropriate name to your Service Provider
Enter ACS URL copied from Zendesk (Service Provider)
Eg. https://<your domain>.zendesk.com/access/saml
SP Entity Id or Issuer
Click on the Save Configuration button to save your configuration. Then click on Test Configuration button to test your configuration.
Choose the Single Sign On (SSO) option and select SAML.
Enter the following details:
SAML SSO URL
Enter SAML Login URL from the Service Provider Setup
tab of the module.
Remote logout URL
Enter SAML logout URL from the Service Provider
Setup tab of the module.
Copy the Thumbprint of the certificate downloaded from the Service Provider Setup tab of the module. (To generate fingerprint follow the below mentioned steps)
Open the certificate that was downloaded earlier.
Copy all the content of the certificate and past it in any online X.509 Certificate
Copy the Thumbprint generated and past it in the Certificate
Click the Save to save the Single Sign-On (SSO) SAML settings.
Copy Assertion Consumer Service(ACS) URL and keep it handy you will need it at the time of module configuration (Highlighted in the below image)
24*7 Active Support:
If you face any issues or if you have any questions, please feel free to reach out to us at email@example.com. In case you want some additional features to be included in the module, please get in touch with us, and we can get that custom-made for you.
Also, If you want, we can also schedule an online meeting to help you configure the Drupal SAML IDP SSO Login module.
If you would like to test out the module to ensure your business use case is fulfilled, we do provide a 7-day trial. Please drop us an email at firstname.lastname@example.org requesting a trial. You can create an account with us using this link.
If you dont hear from us within 24 hours, please feel free to send a follow up email to email@example.com
This privacy statement applies to miniorange websites describing how we handle the personal
When you visit any website, it may store or retrieve the information on your browser, mostly in the
form of the cookies. This information might be about you, your preferences or your device and is
mostly used to make the site work as you expect it to. The information does not directly identify
you, but it can give you a more personalized web experience.
Click on the category headings to check how we handle the cookies.
Strictly Necessary Cookies
Necessary cookies help make a website fully usable by enabling the basic functions like site
navigation, logging in, filling forms, etc. The cookies used for the functionality do not store any
personal identifiable information. However, some parts of the website will not work properly without
These cookies only collect aggregated information about the traffic of the website including -
visitors, sources, page clicks and views, etc. This allows us to know more about our most and least
popular pages along with users' interaction on the actionable elements and hence letting us improve
the performance of our website as well as our services.