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Zendesk SAML Single Sign-On (SSO) Integration with Drupal as IdP

This guide will help you integrate Drupal as a SAML 2.0 Identity Provider (IdP) and Zendesk as a Service Provider(SP) using the miniOrange SAML IDP module. This integration enables centralized user management and permission control, allowing users to access multiple applications with a single set of credentials. This module is compatible with Drupal 7, Drupal 8, Drupal 9, Drupal 10, and Drupal 11.

  • Download the module:
    Composer require 'drupal/miniorange_saml_idp'
  • Navigate to Extend menu on your Drupal admin console and search for miniOrange SAML Identity Provider using the search box.
  • Enable the module by checking the checkbox and click on install button.
  • Configure the module at
    {BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
  • Install the module:
    drush en miniorange_saml_idp
  • Clear the cache:
     drush cr
  • Configure the module at
    {BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
  • Navigate to Extend menu on your Drupal admin console and click on Install new module button.
  • Install the Drupal SAML IDP 2.0 Single Sign On (SSO) - SAML Identity Provider module either by downloading the zip or from the URL of the package (tar/zip).
  • Click on Enable newly added modules.
  • Enable this module by checking the checkbox and click on install button.
  • Configure the module at
    {BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
  • Once the module is installed, navigate to the Configuration tab from the top navigation bar and click on the miniOrange SAML IDP Configuration.
Configuration-Drupal-Click-on-miniOrange-SAML-IDP-Configuration
  • Navigate to the IDP Metadata tab. Copy the IDP Entity ID or Issuer, SAML Login URL, and X.509 Certificate. Keep it handy. (This is required in order to set up Zendesk as a SAML SP)
Drupal-SAML-IdP-RcoketChat-SP-Copy-IDP-details-for-SP

  • Go to https://www.zendesk.com and Login to your Zendesk domain.
  • Click on the Settings icon in the left pane.
  • Then select Security in the Settings panel.
  • Choose the Single Sign On (SSO) option and select SAML.
Drupal SAML IDP Admin agents

  • Enter the following details:
  • SAML SSO URL Enter SAML Login URL from the Service Provider Setup tab of the module.
    Remote logout URL Enter SAML logout URL from the Service Provider Setup tab of the module.
    Certificate Fingerprint Copy the Thumbprint of the certificate downloaded from the Service Provider Setup tab of the module. (To generate fingerprint follow the below mentioned steps)
  • Click the Save to save the Single Sign-On (SSO) SAML settings.
  • Copy Assertion Consumer Service(ACS) URL and keep it handy you will need it at the time of module configuration (Highlighted in the below image)
  • Go to the Drupal site. Navigate to the Service Provider Setup tab of the miniOrange SAML IDP module.
  • Provide the required settings (i.e. Service Provider Name, SP Entity ID or Issuer, ACS (Assertion Consumer Service) URL, X.509 Certificate (Optional)) as provided by your Service Provider Zendesk ( Zendesk as SP ).
  • Service Provider Name Give any appropriate name to your Service Provider
    ACS URL Enter ACS URL copied from Zendesk (Service Provider) Eg. https://<your domain>.zendesk.com/access/saml
    SP Entity Id or Issuer https://<your domain>.zendesk.com/
    Relay State https://<your domain>.zendesk.com/
    Response Signed checked
  • Scrolldown and click on the Save Configuration button.
Drupal-SAML-Single-Sign-On-Click-on-Test-link-to-verify-the-connection

  • Now click on the Test link to verify your configuration. If your configurations are correct then you will get the homepage of the Zendesk site in the test configuration window.

You have successfully configured the SAML SSO between Zendesk as SAML SP and Drupal as SAML IDP.


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Need Help? We are right here!

support
Contact miniOrange Support
success

Thanks for your inquiry.

If you dont hear from us within 24 hours, please feel free to send a follow up email to info@xecurify.com