Drupal Zendesk SSO | SAML Login to Zendesk using Drupal as IDP

Drupal Zendesk SSO Integration will allow you to configure Single Sign On ( SSO ) login between your Drupal site and Zendesk. Zendesk SSO integration with your Drupal site will help your users to login into Zendesk using their Drupal credentials.
This SSO setup will also help you to manage your users in one single place. The Drupal SAML IDP - SAML 2.0 Identity Provider Single Sign-On SSO module is compatible with Drupal 7, Drupal 8 as well as Drupal 9. Here we will go through a step-by-step guide to configure SAML IDP SSO login between Zendesk as SP ( Service Provider ) and Drupal as IDP ( Identity Provider ).

If you have any doubts or queries, you can contact us at drupalsupport@xecurify.com. We will help you to configure the module. If you want, we can also schedule an online meeting to help you configure the Drupal SAML IDP module.

Steps to configure Zendesk SAML Single Sign-On (SSO) Login into Drupal website

1. Configure Drupal site as Identity Provider

• Navigate to the Service Provider Setup tab of the miniOrange SAML Identity Provider module on your Drupal site. There are two way to configure your Identity Provider ( Drupal as SAML IDP ):

A. By Uploading SP metadata:

• Click on UPLOAD SP METADATA link.
• You can either Upload Metadata File and click on Upload button or use a Upload Metadata URL and click on Fetch Metadata.


B. Manual Configuration:

• Navigate to Service Provider Setup tab of the miniOrange Drupal IDP module.
• Provide the required settings (i.e. Service Provider Name, SP Entity ID or Issuer, ACS (Assertion Consumer Service) URL, X.509 Certificate (Optional)) as provided by your Service Provider Zendesk ( Zendesk as SP ).

Service Provider Name	Give any appropriate name to your Service Provider
ACS URL	Enter ACS URL copied from Zendesk (Service Provider) Eg. https://<your domain>.zendesk.com/access/saml
SP Entity Id or Issuer	https://<your domain>.zendesk.com/
Relay State	https://<your domain>.zendesk.com/
Response Signed	checked

• Click on the Save Configuration button to save your configuration. Then click on Test Configuration button to test your configuration.

2. Configure Zendesk as Service Provider

• Go to https://www.zendesk.com and Login to your Zendesk domain.
• Click on the Settings icon in the left pane.
• Then select Security in the Settings panel.
• Choose the Single Sign On (SSO) option and select SAML.

• Enter the following details:

SAML SSO URL	Enter SAML Login URL from the Service Provider Setup tab of the module.
Remote logout URL	Enter SAML logout URL from the Service Provider Setup tab of the module.
Certificate Fingerprint	Copy the Thumbprint of the certificate downloaded from the Service Provider Setup tab of the module. (To generate fingerprint follow the below mentioned steps)

1. Open the certificate that was downloaded earlier.
2. Copy all the content of the certificate and past it in any online X.509 Certificate Fingerprint generator.
3. Copy the Thumbprint generated and past it in the Certificate Fingerprint field.
• Click the Save to save the Single Sign-On (SSO) SAML settings.
• Copy Assertion Consumer Service(ACS) URL and keep it handy you will need it at the time of module configuration (Highlighted in the below image)

24*7 Active Support:

If you face any issues or if you have any questions, please feel free to reach out to us at drupalsupport@xecurify.com. In case you want some additional features to be included in the module, please get in touch with us, and we can get that custom-made for you. Also, If you want, we can also schedule an online meeting to help you configure the Drupal SAML IDP SSO Login module.

Free Trial:

If you would like to test out the module to ensure your business use case is fulfilled, we do provide a 7-day trial. Please drop us an email at drupalsupport@xecurify.com requesting a trial. You can create an account with us using this link.

Additional Resources

• What is Single Sign-On (SSO)?
• What is SAML?
• what is SSO? How works SAML SSO authentication?
• Frequently Asked Questions (FAQs)

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