Drupal Zendesk SSO | SAML Login to Zendesk using Drupal as IDP
Drupal Zendesk SSO Integration will allow you to configure Single Sign On ( SSO ) login between your Drupal site and Zendesk. Zendesk SSO integration with
your Drupal site will help your users to login into Zendesk using their Drupal credentials.
This SSO setup will also help you to manage your users in one single place. The Drupal SAML IDP - SAML 2.0 Identity Provider Single Sign-On SSO module is compatible with Drupal 7, Drupal 8 as well as Drupal 9. Here we will go through a step-by-step guide to configure SAML
IDP SSO login between Zendesk as SP ( Service Provider ) and Drupal as IDP ( Identity Provider ).
If you have any doubts or queries, you can contact us at drupalsupport@xecurify.com. We will help you to configure the module. If you want, we can also schedule an online meeting to help you configure the Drupal SAML IDP module.
Pre-requisite: Download and Installation
- Download the module:
composer require 'drupal/miniorange_saml_idp'
- Navigate to Extend menu on your Drupal admin console and search for miniOrange SAML Identity Provider using the search box.
- Enable the module by checking the checkbox and click on install button.
- Configure the module at
{BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
- Install the module:
drush en miniorange_saml_idp
- Clear the cache:
drush cr
- Configure the module at
{BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
- Navigate to Extend menu on your Drupal admin console and click on Install new module button.
- Install the Drupal SAML IDP 2.0 Single Sign On (SSO) - SAML Identity Provider module either by downloading the zip or from the URL of the package (tar/zip).
- Click on Enable newly added modules.
- Enable this module by checking the checkbox and click on install button.
- Configure the module at
{BaseURL}/admin/config/people/miniorange_saml_idp/idp_setup
Steps to configure Zendesk SAML Single Sign-On (SSO) Login into Drupal website
1. Configure Drupal site as Identity Provider
- Navigate to the Service Provider Setup tab of the miniOrange SAML Identity Provider module on your Drupal site. There are two way to configure your Identity Provider ( Drupal as SAML IDP ):
- Click on UPLOAD SP METADATA link.
- You can either Upload Metadata File and click on Upload button or use a Upload Metadata URL and click on Fetch Metadata.
- Navigate to Service Provider Setup tab of the miniOrange Drupal IDP module.
- Provide the required settings (i.e. Service Provider Name, SP Entity ID or Issuer, ACS (Assertion Consumer Service) URL, X.509 Certificate (Optional)) as provided by your Service Provider Zendesk ( Zendesk as SP ).
- Click on the Save Configuration button to save your configuration. Then click on Test Configuration button to test your configuration.
A. By Uploading SP metadata:
B. Manual Configuration:
| Service Provider Name | Give any appropriate name to your Service Provider |
| ACS URL | Enter ACS URL copied from Zendesk (Service Provider) Eg. https://<your domain>.zendesk.com/access/saml |
| SP Entity Id or Issuer | https://<your domain>.zendesk.com/ |
| Relay State | https://<your domain>.zendesk.com/ |
| Response Signed | checked |
2. Configure Zendesk as Service Provider
- Go to https://www.zendesk.com and Login to your Zendesk domain.
- Click on the Settings icon in the left pane.
- Then select Security in the Settings panel.
- Choose the Single Sign On (SSO) option and select SAML.
- Enter the following details:
- Open the certificate that was downloaded earlier.
- Copy all the content of the certificate and past it in any online X.509 Certificate Fingerprint generator.
- Copy the Thumbprint generated and past it in the Certificate Fingerprint field.
- Click the Save to save the Single Sign-On (SSO) SAML settings.
- Copy Assertion Consumer Service(ACS) URL and keep it handy you will need it at the time of module configuration (Highlighted in the below image)
| SAML SSO URL | Enter SAML Login URL from the Service Provider Setup tab of the module. |
| Remote logout URL | Enter SAML logout URL from the Service Provider Setup tab of the module. |
| Certificate Fingerprint | Copy the Thumbprint of the certificate downloaded from the Service Provider Setup tab of the module. (To generate fingerprint follow the below mentioned steps) |
24*7 Active Support:
If you face any issues or if you have any questions, please feel free to reach out to us at drupalsupport@xecurify.com. In case you want some additional features to be included in the module, please get in touch with us, and we can get that custom-made for you. Also, If you want, we can also schedule an online meeting to help you configure the Drupal SAML IDP SSO Login module.
Free Trial:
If you would like to test out the module to ensure your business use case is fulfilled, we do provide a 7-day trial. Please drop us an email at drupalsupport@xecurify.com requesting a trial. You can create an account with us using this link.
Additional Resources
- What is Single Sign-On (SSO)?
- What is SAML?
- what is SSO? How works SAML SSO authentication?
- Frequently Asked Questions (FAQs)
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