FreshDesk

Login using WordPress Users (WP as SAML IDP) Plugin enables Single Sign-On (SSO) login into FreshDesk using WordPress Login credentials. In this guide we will set up FreshDesk SSO login for WordPress (WP) users by configuring FreshDesk as Service Provider (SP) and WordPress as the Identity Provider (IDP).

Pre-requisites: Download And Installation

To integrate the WordPress site as an Identity Provider, you will need to install the miniOrange Login using WordPress Users (WP as SAML IDP) plugin:

Login using WordPress Users ( WP as SAML IDP )

By miniOrange

(42)

Single Sign-On (SSO) login with WordPress Users into any Service Provider like Tableau, Zoho, Zoom, Moodle, Canvas LMS, Absorb LMS, TalentLMS, etc.

 Tested with 6.3.1

Get this plugin

Guide to configure FreshDesk SSO Login for WordPress(WP) users:

1. Configure FreshDesk as the Service Provider

• Go to the WordPress IDP plugin, navigate to the IDP Metadata tab.
• Here, you can find the Identity Provider Metadata URL /XML File or endpoints like IDP Entity ID, SAML Login URL, SAML Logout URL (Premium Feature), Certificate for SP configuration.

• Login into your Freshdesk site as an admin.

2. Configure WordPress as the Identity Provider

• In the WordPress IDP plugin, navigate to the Service Provider tab and enter the values corresponding to the information from Freshdesk.
  

Service Provider Name	Freshdesk
SP Entity ID or Issuer	Copy and Paste the SP Entity-ID from the Service Provider
ACS URL	Copy and Paste the ACS URL from the Service Provider
NameID Format	Unspecified
Assertion Signed	Checked


• Click on the Save button to save your configuration.

3. Attribute Mapping (This is a Premium feature)

• FreshDesk expects the SAML claims (information of a user at the time of SAML assertion) to be in the following format to update the profile.

FreshDesk Profile Attribute	Expected SAML Claim format
First Name	"givenname", "FirstName", "User.FirstName", "username", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname"
Last Name	"surname", "LastName", "User.LastName", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname"
Work Number	"phone"
Mobile Number	"mobile"
Company Name	"company", "organization"
Job title	"title", "job_title"

 In WordPress

• In the WordPress IDP plugin, navigate to the Attribute/Role Mapping tab.
• In the User Attributes section, enter the following information and click Save.

Name	User Meta Data
FirstName	first_name
LastName	last_name

• In the Custom Attributes section, you can enter custom attributes and click Save.

Name	Custom Attribute Value
company	eg. xyz.inc

4. Testing SSO

• In the FreshDesk, click logout to verify the SAML configuration.
• On the login page, you will notice a new option to login called Sign in with SSO.


• On Clicking the button you would be redirected to the WordPress Login Screen. Enter valid credentials and click on Log in button.

Note: Please check if the user is assigned to your oraganisation.

• If the user is not assigned to the organisation please follow the below step.
• Navigate to the Users icon in the sidebar and click on Add User to assign access to the user for your organisation.

If you are able to successfully complete the authentication and log into Freshworks your configuration is successfully complete.

In this Guide, you have successfully integrated FreshDesk SSO via the Login using WordPress Users (WP as SAML IDP) plugin by configuring FreshDesk as SP and WordPress as IDP. This solution ensures that you are ready to roll out secure Single Sign-On (SSO) access with SAML 2.0 Authentication into FreshDesk using WordPress login credentials.

Additional Resources