SSO into Freshdesk using Joomla SAML IDP I Freshdesk SAML Single Sign-on (SSO)

SSO into Freshdesk using Joomla SAML IDP I Freshdesk SAML Single Sign-on (SSO)


Freshdesk

Login using Joomla Users ( Joomla as SAML IDP ) plugin gives you the ability to use your Joomla credentials to log into Freshdesk. Here we will go through a step-by-step guide to configure SSO between Freshdesk as Service Provider and Joomla as an Identity Provider.

Pre-requisites : Download And Installation

  • Log into your Joomla instance as an admin.
  • Go to the Joomla Dashboard -> Extensions -> Manage and click on Install.
  • Seach for a Joomla SAML SSO IDP plugin and then select SAML 2.0 IdP for Joomla plugin by miniOrange
  • Then cllick on Install Now.

Steps for Integration of Joomla Single Sign-On (SSO) with Freshdesk as Service Provider

1: Configure Freshdesk as the Service Provider (SP)

  • Log into the FreshDesk Admin Portal as a System Admin. From the dashboad go to security icon from left menu bar.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Account section go to Security, for configuring SSO for Freshdesk users.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Login Settings section click on Configure Freshworks SSO, to activate the SSO login.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Signing in to Freshworks section click on SSO Login under the Default Login Methods.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Now enable the SSO Login.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Select the SAML , under Idp of your choice section.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Click on Download Metadata, to get metadata of freshdesk.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Enter the all details of Joomla IDP, then click on Configure SSO.
    Entity ID Enter IDP-EntityID / Issuer from the Identity Provider tab of the Joomla plugin.
    SAML SSO URL Enter SAML Login URL from the Identity Provider tab of the Joomla plugin.
    Security Certificate Copy the Certificate downloaded from the Identity Provider tab of the Joomla plugin.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider

2: Configuring Joomla as Identity Provider (IDP)



  • Download SAML 2.0 IdP for Joomla from Here.
  • Joomla SAML SSO IDP | Identity Provider
  • Login to the administrator section of your Joomla 4 website :–
  • Joomla SAML SSO IDP | Identity Provider
  • From the dashboard of Joomla 4 site. Click on System to install the plugin
  • Joomla SAML SSO IDP | Identity Provider
  • Under System Install Extentions .
  • Joomla SAML SSO IDP | Identity Provider
  • Drag and drop your miniorange-joomla-saml-idp.zip file in the area indicated in the image below or browse and select the file to install the plugin.
  • Joomla SAML SSO IDP | Identity Provider
  • Now go to Components miniOrange Joomla IDP Service Provider
  • Joomla SAML SSO IDP | Identity Provider
  • Under Service Provider tab and fill in the Service Provider Name, SP Entity ID or Issuer, ACS URL and NameID Format. You will get these details from the Service Provider that you are using. Fill in the other fields according to your requirements. Click on Save.

  • Enter the following values:
        
    Service Provider Name  Choose appropriate name according to your choice .
    SP Entity ID or Issuer  Service Provider Entity ID .
    ACS URL                 SP Assertion Consumer Service URL .
    X.509 Certificate (optional)
    [For Signed Request]
    Paste certificate value you copied from the Metadata file .
    NameID Format Select urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
    Assertion Signed Checked.
    Joomla SAML SSO IDP | Identity Provider
  • Click on NameID Attribute tab. Select the NameID Attribute and then click on Save Button.
  • Joomla SAML SSO IDP | Identity Provider

    Miniorange Joomla SAML Single Sign-On (SSO) supports multiple known SPs like Panopto, Lucid charts, Agylia LMS, Moodle, Inkling SP, Zendesk, Tableau, Owncloud, miniOrange Wordpress SAML SP, Drupal SAML SP, Workplace by Facebook, Salesforce, Zoho, Klipfolio and many more.

    You have successfully completed your miniOrange SAML 2.0 IDP configurations. Still, if you are facing any difficulty please mail us on joomlasupport@xecurify.com .

  • Download SAML 2.0 IdP for Joomla from Here.

     joomla idp
  • Login to the administrator section of your Joomla website :–
    [host]/[sitename]/administrator/index.php

    joomla plugins
  • From the navigation menu on top go to Extensions Manage Install.

    joomla extensions
  • Drag and drop your miniorange-joomla-saml-idp.zip file in the area indicated in the image below or browse and select the file to install the plugin.

    Joomla SAML SSO IDP | Identity Provider
  • After the installation go to Extensions Manage Manage.

    joomla idp
  • Search for miniorange in the search box and enable the two extensions System and User that are disabled by default.

    miniorange search box
  • After enabling the extensions go to Components miniOrange Joomla IDP Account Setup.

    miniorange account setup
  • Go to Service Provider tab and fill in the Service Provider Name, SP Entity ID or Issuer, ACS URL and NameID Format. You will get these details from the Service Provider that you are using. Fill in the other fields according to your requirements. Click on Save.

    Enter the following values:
        
    Service Provider Name  Choose appropriate name according to your choice .
    SP Entity ID or Issuer    Service Provider Entity ID .
    ACS URL                 SP Assertion Consumer Service URL .
    X.509 Certificate (optional)
    [For Signed Request]
    Paste certificate value you copied from the Metadata file .
    NameID Format Select urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
    Assertion Signed Checked.
    miniorange joomla idp sso
  • Click on NameID Attribute tab. Select the NameID Attribute and then click on Save Button.


  • serivice provider setup tab

    Miniorange Joomla SAML Single Sign-On (SSO) supports multiple known SPs like Panopto, Lucid charts, Agylia LMS, Moodle, Inkling SP, Zendesk, Tableau, Owncloud, miniOrange WordPress SAML SP, Drupal SAML SP, Workplace by Facebook, Salesforce, Zoho, Klipfolio and many more.

    You have successfully completed your miniOrange SAML 2.0 IDP configurations. Still, if you are facing any difficulty please mail us on joomlasupport@xecurify.com .

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