Freshdesk Single Sign On (SSO) with Joomla as IDP | Login into Freshdesk using Joomla

Freshdesk Single Sign On (SSO) with Joomla as IDP | Login into Freshdesk using Joomla



Freshdesk

Freshdesk presents you the easiest solution to manage your customer queries in the most efficient way possible. If you are looking for achieving this using a product with top-notch features, and a dedicated team to guide you hassle-free through this journey - you have arrived at the right destination!

The main aim of establishing a SAML Single Sign-On (SSO) process with FreshDesk is to allow your users a single point of entry into your system while providing them access to multiple other independent systems. Login using Joomla Users ( Joomla as SAML IDP ) plugin gives you the ability to use your Joomla credentials to log into FreshDesk .

  • Single Sign On

    miniOrange Single Sign On (SSO) Solution provides easy and seamless access to all enterprise resources with one set of credentials, miniOrange provides Single Sign On (SSO) to any type of devices or applications whether they are in the cloud or on-premise.

  • IdP Initiated Single Sign On (SSO)

    In IdP Initiated Login, SAML request is initiated from Joomla IdP.

    • End User first authenticates through Joomla IdP by logging into Joomla site.
    • The End User can log in to their Freshdesk account by visiting the link provided by the Admin.

Step 1: Configure Single Sign On (SSO) Settings in Freshdesk as Service Provider (Login with Joomla )

  • Log into the FreshDesk Admin Portal as a System Admin. From the dashboad go to security icon from left menu bar.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Account section go to Security, for configuring SSO for Freshdesk users.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Login Settings section click on Configure Freshworks SSO, to activate the SSO login.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • In Signing in to Freshworks section click on SSO Login under the Default Login Methods.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Now enable the SSO Login.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Select the SAML , under Idp of your choice section.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Click on Download Metadata, to get metadata of freshdesk.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider
  • Enter the all details of Joomla IDP, then click on Configure SSO.
    Entity ID Enter IDP-EntityID / Issuer from the Identity Provider tab of the Joomla plugin.
    SAML SSO URL Enter SAML Login URL from the Identity Provider tab of the Joomla plugin.
    Security Certificate Copy the Certificate downloaded from the Identity Provider tab of the Joomla plugin.
  • Freshdesk (Identity Provider) SAML SSO with Joomla as Service Provider

Step 2: Configure Joomla as IDP

  • Download SAML 2.0 IdP for Joomla from Here.

     joomla idp
  • Login to the administrator section of your Joomla website :–
    [host]/[sitename]/administrator/index.php

    joomla plugins
  • From the navigation menu on top go to Extensions Manage Install.

    joomla extensions
  • Drag and drop your miniorange-joomla-saml-idp.zip file in the area indicated in the image below or browse and select the file to install the plugin.

    miniorange joomla sso
  • After the installation go to Extensions Manage Manage.

    joomla idp
  • Search for miniorange in the search box and enable the two extensions System and User that are disabled by default.

    miniorange search box
  • After enabling the extensions go to Components miniOrange Joomla IDP Account Setup.

    miniorange account setup
  • Go to Service Provider tab and fill in the Service Provider Name, SP Entity ID or Issuer, ACS URL and NameID Format. You will get these details from the Service Provider that you are using. Fill in the other fields according to your requirements. Click on Save.

    Enter the following values:
        
    Service Provider Name  Choose appropriate name according to your choice .
    SP Entity ID or Issuer    Service Provider Entity ID .
    ACS URL                 SP Assertion Consumer Service URL .
    X.509 Certificate (optional)
    [For Signed Request]
    Paste certificate value you copied from the Metadata file .
    NameID Format Select urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
    Assertion Signed Checked.
    miniorange joomla idp sso
  • Click on NameID Attribute tab. Select the NameID Attribute and then click on Save Button.


  • serivice provider setup tab

    Miniorange Joomla SAML Single Sign-On (SSO) supports multiple known SPs like Panopto, Lucid charts, Agylia LMS, Moodle, Inkling SP, Zendesk, Tableau, Owncloud, miniOrange WordPress SAML SP, Drupal SAML SP, Workplace by Facebook, Salesforce, Zoho, Klipfolio and many more.

    You have successfully completed your miniOrange SAML 2.0 IDP configurations. Still, if you are facing any difficulty please mail us on joomlasupport@xecurify.com .

Step 2: Configure Joomla 4 beta as IDP

  • Download SAML 2.0 IdP for Joomla from Here.
  • miniorange joomla sso
  • Login to the administrator section of your Joomla 4 beta website :–
  • miniorange joomla sso
  • From the dashboard of Joomla 4 beta site. Click on System to install the plugin
  • miniorange joomla sso
  • Under System Install Extentions .
  • miniorange joomla sso
  • Drag and drop your miniorange-joomla-saml-idp.zip file in the area indicated in the image below or browse and select the file to install the plugin.
  • miniorange joomla sso
  • Now go to Components miniOrange Joomla IDP Service Provider
  • miniorange joomla sso
  • Under Service Provider tab and fill in the Service Provider Name, SP Entity ID or Issuer, ACS URL and NameID Format. You will get these details from the Service Provider that you are using. Fill in the other fields according to your requirements. Click on Save.

  • Enter the following values:
        
    Service Provider Name  Choose appropriate name according to your choice .
    SP Entity ID or Issuer  Service Provider Entity ID .
    ACS URL                 SP Assertion Consumer Service URL .
    X.509 Certificate (optional)
    [For Signed Request]
    Paste certificate value you copied from the Metadata file .
    NameID Format Select urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
    Assertion Signed Checked.
    miniorange joomla sso
  • Click on NameID Attribute tab. Select the NameID Attribute and then click on Save Button.
  • miniorange joomla sso

    Miniorange Joomla SAML Single Sign-On (SSO) supports multiple known SPs like Panopto, Lucid charts, Agylia LMS, Moodle, Inkling SP, Zendesk, Tableau, Owncloud, miniOrange Wordpress SAML SP, Drupal SAML SP, Workplace by Facebook, Salesforce, Zoho, Klipfolio and many more.

    You have successfully completed your miniOrange SAML 2.0 IDP configurations. Still, if you are facing any difficulty please mail us on joomlasupport@xecurify.com .

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If you are looking for anything which you cannot find, please drop us an email on joomlasupport@xecurify.com

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