Zendesk SSO Login with Drupal OAuth Client | Drupal Zendesk Login

Drupal Zendesk SSO integration will allow you to configure Single Sign-On ( SSO ) login between your Drupal site and Zendesk using OAuth/OpenID protocol. Drupal OAuth 2.0/OpenID connect module gives the ability to enable login using OAuth 2.0/OIDC Single Sign-On to Drupal Site. We provide the Drupal OAuth/OpenID Client module for Drupal 7, Drupal 8, and Drupal 9.
Here we will go through a guide to configure the SSO login between Drupal and Zendesk. By following these steps, users of Zendesk will be able to log into the Drupal site using their Zendesk credentials.
If you have any queries or if you need any sort of assistance in configuring the module, you can contact us at drupalsupport@xecurify.com. If you want, we can also schedule an online meeting to help you configure the Drupal OAuth & OpenID Connect Login – OAuth2 Client SSO Login module.

How to integrate Zendesk Single Sign-on with Drupal OAuth/OpenID Client

1. Setup Drupal as OAuth Client

• After installing the module, go to the Configuration tab and click on miniOrange OAuth Client Configuration module link.

• Navigate to the Configure OAuth tab, enter the following information.
• Select Zendesk from the Select Application dropdown list.
• Copy the Callback/Redirect URL and keep it handy.
• Enter the name of application in Display Name text field. For example, Zendesk

2. Configure SSO Application in Zendesk

• Go to https://www.zendesk.com/login/ and sign up/login.
• Navigate to setting Icon form left side menu.

• Support Settings are in Admin Center. Go to Admin Center. Click on it.

• Select Apps and integration and then Zendesk API from the left-hand menu.

• Enable the checkbox and click on the Get started button.

• Click on OAuth Clients tab then click on Add OAuth Client button.

• Enter the Client name and paste the previously copied Callback URL into the Redirect URLs text field. Click on the Save button.

3. Integrating Drupal with Zendesk

• Go to the Zendesk portal.
• Navigate to the OAuth Clients tab and copy the Client name. This is your Client ID.

• In Drupal’s Configure OAuth tab paste the copied Client name in the Client ID text field.

• In Zendesk's OAuth Clients tab click on Copy button to copy Secret.

• In Drupal's Configure OAuth tab paste the Secret into the Client Secret text field.

• Navigate to the Zendesk Dashboard and click on Setting Icon. From the right side, copy the Domain.

• In Drupal's Configure OAuth tab replace the copied Domain with the {subdomain} in the Authorize Endpoint, Access Token Endpoint, and Get User Info Endpoint text fields, respectively. Click on the Save Configuration button.


You can also refer to the Zebdesk Endpoints and scope from the table given below:

Scope:	read write
Authorize EndPoint:	https://{subdomain}.zendesk.com/oauth/authorizations/new
Access Token Endpoint:	https://{subdomain}.zendesk.com/oauth/tokens
Get User Info Endpoint:	https://{subdomain}.zendesk.com/api/v2/users/me.json

4. Test Configuration of Drupal with Zendesk

• After successfully saving the configurations, click on the Perform Test Configuration button to test the connection between Drupal and Zendesk.

• This Test Configuration window will provide you with a list of the attributes that are received from the Zendesk
• Select the Email Attribute from the dropdown menu in which the user's email ID is obtained and click on the Done button.

• Once clicked on Done button, you will be redirected to the Attribute & Role Mapping tab, in which you can select the Username Attribute from the dropdown list and click on Save Configuration button.


Please note: Mapping the Email Attribute is mandatory for your login to work.

• Now log out and go to your Drupal site’s login page. You will automatically find a Login with Zendesk link there. If you want to add the SSO link to other pages as well, please follow the steps given in the image below :

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24*7 Active Support:

If you face any issues or if you have any questions, please feel free to reach out to us at drupalsupport@xecurify.com. In case you want some additional features to be included in the module, please get in touch with us, and we can get that custom-made for you. Also, If you want, we can also schedule an online meeting to help you configure the Drupal OAuth/OpenID Single Sign On module.

Additional Resources

• What is OAuth 2.0?
• What is OpenID Connect?
• What is OAuth 2.0 Authorization Code Grant?
• What is OAuth 2.0 Impicit Grant?
• What is OAuth 2.0 Password Grant?
• Frequently Asked Questions (FAQs)

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