Zendesk SSO Login with Drupal OAuth Client | Drupal Zendesk Login


Drupal Zendesk SSO integration will allow you to configure Single Sign-On ( SSO ) login between your Drupal site and Zendesk using OAuth/OpenID protocol. Drupal OAuth 2.0/OpenID connect module gives the ability to enable login using OAuth 2.0/OIDC Single Sign-On to Drupal Site. We provide the Drupal OAuth/OpenID Client module for Drupal 7, Drupal 8, and Drupal 9.
Here we will go through a guide to configure the SSO login between Drupal and Zendesk. By following these steps, users of Zendesk will be able to log into the Drupal site using their Zendesk credentials.
If you have any queries or if you need any sort of assistance in configuring the module, you can contact us at drupalsupport@xecurify.com. If you want, we can also schedule an online meeting to help you configure the Drupal OAuth & OpenID Connect Login – OAuth2 Client SSO Login module.

Features and Pricing

Know more about Drupal OAuth/OpenID Single Sign On from here.

Pre-requisites: Download

You can download the Drupal OAuth/OpenID Single Sign On module from here.

Steps to configure Zendesk Single Sign-On ( SSO ) with Drupal OAuth/OpenID Client Providers:

1. Setup Drupal as OAuth Client

  • Login in your Drupal site’s admin console and click on Extend from the top navigation bar.
  • Select the Install new module option to install a new module on your Drupal site.
  • Drupal OAuth Client module - Install
  • Upload the downloaded zip file of the Module and click on the Install button to continue.
  • Drupal OAuth Client module - Upload
  • Select Enable newly added modules.
  • Drupal OAuth Client module - Update manager
  • Scroll down till you find miniOrange OAuth Client. Click on the checkbox next to it and click on the Install button to enable the module.
  • Drupal OAuth Client module - Enable module
  • Click on Configuration from the top navigation bar and Select Drupal OAuth client Configuration.
  • Drupal OAuth Client - Configuration
  • In the Configure OAuth tab, select Custom OAuth Provider from the Select Application dropdown. Enter the name of OAuth provider as Zendesk.
  • Drupal OAuth Client - Configure module
  • Copy the callback URL from the Callback /Redirect URL text field and keep it handy.
  • Drupal OAuth Client - Configure OAuth tab

    Please note: A few of the popular service providers like Azure AD, Azure B2C, Facebook etc. support only HTTPS Callback URL (However, HTTP URL will work in the case of localhost). So, currently, if your site is HTTP, you can change it to HTTPS by following the steps listed down below :

  • Go to the Sign In Settings tab.
  • In the Base /Site URL text field, enter your Drupal site’s base/root URL with HTTPS ( For eg. if your site is http://abc.com, you will need to save this value: https://abc.com ).
  • Click on the Update button.
  • Drupal OAuth Client - base url

2. Configure SSO Application in Zendesk

  • Go to https://www.zendesk.com/login/ and sign up/login.
  • In Zendesk support click on Admin and select the API in the Channels category.
  • Drupal OAuth OpenID OIDC Single Sign On (SSO) Zendesk SSO Login Settings API
  • Click the OAuth Clients tab in the Channels/API page, and then click the plus icon (+) on the right side of the client list.
  • Drupal OAuth OpenID OIDC Single Sign On (SSO) Zendesk SSO API OAuth Client
  • Enter a name for your application under the Client Name field and add Callback/Redirect URL from miniOrange OAuth Client module under Redirect URLs field. The Unique Identifier field is auto-populated with a reformatted version of the name you entered for your app. You can change it if you want. Click on Save to create a new OAuth Client.
  • Drupal OAuth OpenID OIDC Single Sign On (SSO) Zendesk SSO OAuth App Setup

3. Integrating Drupal with Zendesk

  • Zendesk assigns a unique Application ID to your application. Copy the Unique Identifier ( Client ID ) and Secret ( Client Secret ) key and keep it handy.
  • Drupal OAuth OpenID OIDC Single Sign On (SSO) Zendesk SSO Unique Identifier Client Secret
  • In Drupal’s Configure OAuth tab and paste the copied Client ID and Client Secret (copied from the Zendesk Portal) in the Client ID and Client Secret text-field.
  • Zendesk sso login with drupal OAuth OpenID Single Single On Zendesk Client Credentials
  • You have successfully completed your Zendesk App OAuth Server side configurations.
  • Client ID : from the step 2 above
    Client Secret : from the step 2 above
    Scope: read write
    Authorize EndPoint: https://{subdomain}.zendesk.com/oauth/authorizations/new
    Access Token Endpoint: https://{subdomain}.zendesk.com/oauth/tokens
    Get User Info Endpoint: https://{subdomain}.zendesk.com/api/v2/users

4. Test Configuration of Drupal with Zendesk

  • After successfully saving the configurations, please click on the Test Configuration button to test the connection between Drupal and Zendesk.
  • Zendesk sso login with drupal OAuth OpenID Single Single On Zendesk test Configuration
  • This Test Configuration window will provide you with a list of the attributes that are coming from the Zendesk
  • Select the Email Attribute from the dropdown menu in which the user's email ID is obtained and click on the Done button.
  • Zendesk sso login with drupal OAuth OpenID Single Single On Zendesk test Configuration successfully
  • Now, in the Attribute & Role Mapping tab, you can also choose the Username Attribute from the dropdown and click on the Save Configuration button.
  • Zendesk sso login with drupal OAuth OpenID Single Single On Zendesk test Configuration successfully

    Please note: Mapping the Email Attribute is mandatory for your login to work.

  • Now log out and go to your Drupal site’s login page. You will automatically find a Login with Zendesk link there. If you want to add the SSO link to other pages as well, please follow the steps given in the image below :
  • Zendesk sso login with drupal OAuth OpenID Single Single On Zendesk test Configuration successfully

24*7 Active Support:

If you face any issues or if you have any questions, please feel free to reach out to us at drupalsupport@xecurify.com. In case you want some additional features to be included in the module, please get in touch with us, and we can get that custom-made for you. Also, If you want, we can also schedule an online meeting to help you configure the Drupal OAuth/OpenID Single Sign On module.

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