About Sundrug
Sundrug Co., Ltd. is a leading health and wellness retailer in Japan,
operating an extensive network of drug stores and dispensing pharmacies.
Founded in 1965 and headquartered in Tokyo, the company offers a wide array
of products, including pharmaceuticals, cosmetics, and household items, and
operates over 1400 stores.
To cater to the growing demand for online shopping, Sundrug has expanded its
e-commerce operations through the SUNDRUG Online Store and collaborations
with major online marketplaces, enhancing accessibility and convenience for
its customers.
Use Case Background
Sundrug’s extensive user base presented a complex situation when it came to
managing user access and authentication between the Sundrug Shopify
store and its Salesforce community, which is used for FAQs and company
discussions.
Sundrug wanted to link its Shopify store and Salesforce account so that
users could easily access both applications with a single set of
credentials. To streamline access to their Salesforce platform, they
required an efficient Single Sign-On (SSO) solution to ensure that user
provisioning was automated and secure.
Challenges Faced by Sundrug
Sundrug faced a number of challenges in achieving its goals. First, the
company needed to find a way to integrate its Shopify store and Salesforce
account without having to duplicate user data. Second, the company wanted to
automate user provisioning so that users would be automatically created,
deleted, and updated in both applications. Finally, Sundrug wanted to ensure
that the SSO solution was secure and compliant with industry standards.
How does miniOrange Solutions work for the Sundrug Store on Shopify?
To address these challenges, miniOrange implemented the Shopify Store as an
IDP Application to cater to Sundrug's specific needs and requirements:
1. Shopify Store as IDP - SSO
In response to the challenges faced by Sundrug,
miniOrange's Store as an IDP-SSO application
emerged as a highly effective solution. It enabled seamless and secure
access to Salesforce (Service Provider) using the existing Shopify (IDP)
user credentials. Also, by using a Just-in-Time (JIT) provisioning approach,
the solution effectively synchronized user creation, deletion, and updates
between the Shopify Store and Salesforce. This synchronization greatly
streamlined the management of users, eliminating the necessity for manual
intervention and redundancy.
Outcome (Value & Benefits)
The integration of the miniOrange SSO application significantly enhanced the
user experience and security measures for Sundrug. By leveraging their
existing Shopify credentials, users were able to seamlessly access both the
Shopify store and the Salesforce community. The miniOrange Store as an
IDP-SSO app also helped to improve security by reducing the number of
passwords that users need to remember. The miniOrange SSO app has provided
Sundrug with the following benefits:
-
Improved user experience: Users can now access both the Shopify
store and the Salesforce community using their existing Shopify
credentials
-
Reduced IT costs: The miniOrange app is easy to install and
maintain, which has helped to reduce IT costs.
-
Increased security: The miniOrange app has helped to improve
security by reducing the number of passwords that users need to remember.
This makes it less likely that users will forget their passwords or use
weak passwords.
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