About Sundrug

Sundrug Co., Ltd. is a leading health and wellness retailer in Japan, operating an extensive network of drug stores and dispensing pharmacies. Founded in 1965 and headquartered in Tokyo, the company offers a wide array of products, including pharmaceuticals, cosmetics, and household items, and operates over 1400 stores.

To cater to the growing demand for online shopping, Sundrug has expanded its e-commerce operations through the SUNDRUG Online Store and collaborations with major online marketplaces, enhancing accessibility and convenience for its customers.

Use Case Background

Sundrug’s extensive user base presented a complex situation when it came to managing user access and authentication between the Sundrug Shopify store and its Salesforce community, which is used for FAQs and company discussions.

Sundrug wanted to link its Shopify store and Salesforce account so that users could easily access both applications with a single set of credentials. To streamline access to their Salesforce platform, they required an efficient Single Sign-On (SSO) solution to ensure that user provisioning was automated and secure.

Challenges Faced by Sundrug

Sundrug faced a number of challenges in achieving its goals. First, the company needed to find a way to integrate its Shopify store and Salesforce account without having to duplicate user data. Second, the company wanted to automate user provisioning so that users would be automatically created, deleted, and updated in both applications. Finally, Sundrug wanted to ensure that the SSO solution was secure and compliant with industry standards.

How does miniOrange Solutions work for the Sundrug Store on Shopify?

To address these challenges, miniOrange implemented the Shopify Store as an IDP Application to cater to Sundrug's specific needs and requirements:

1. Shopify Store as IDP - SSO

In response to the challenges faced by Sundrug, miniOrange's Store as an IDP-SSO application emerged as a highly effective solution. It enabled seamless and secure access to Salesforce (Service Provider) using the existing Shopify (IDP) user credentials. Also, by using a Just-in-Time (JIT) provisioning approach, the solution effectively synchronized user creation, deletion, and updates between the Shopify Store and Salesforce. This synchronization greatly streamlined the management of users, eliminating the necessity for manual intervention and redundancy.

Outcome (Value & Benefits)

The integration of the miniOrange SSO application significantly enhanced the user experience and security measures for Sundrug. By leveraging their existing Shopify credentials, users were able to seamlessly access both the Shopify store and the Salesforce community. The miniOrange Store as an IDP-SSO app also helped to improve security by reducing the number of passwords that users need to remember. The miniOrange SSO app has provided Sundrug with the following benefits:

• Improved user experience: Users can now access both the Shopify store and the Salesforce community using their existing Shopify credentials
• Reduced IT costs: The miniOrange app is easy to install and maintain, which has helped to reduce IT costs.
• Increased security: The miniOrange app has helped to improve security by reducing the number of passwords that users need to remember. This makes it less likely that users will forget their passwords or use weak passwords.

Additional Resources

1. Secure your Shopify Store
2. Shopify Single Sign-On Solution
3. SSO for Mobile Application