Search Results :

×
Sign Up Contact Us

Contents

SAML Single Sign-On (SSO) into Deskpro using Joomla IDP Plugin

Single Sign-On in Deskpro using Joomla IDP allows users to log in to Frontline Education using Joomla by configuring Deskpro as a Service Provider (SP) and Joomla as a SAML Identity Provider (IDP). This guide will take you through a step-by-step process to configure SSO between the two platforms.

What is Deskpro?
Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across multiple channels; email, live chat, voice, and social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase.

download plugin button Download Plugin plugin pricing button plugin pricing button Pricing Plans free trial plugin free trial plugin Free Trial
  • Login into your Joomla site’s Administrator console.
  • From left toggle menu, click on System, then under Install section click on Extensions.
  • Now click on Or Browse for file button to locate and install the plugin file downloaded earlier.
Install Joomla SAML IDP Plugin

  • Installation of plugin is successful. Now click on Start Using miniOrange SAML IDP Plugin to configure miniOrange Joomla IDP plugin.
Get Started with SAML IDP Setup

  • Go to the miniOrange Joomla IDP plugin, navigate to the Identity Provider tab.
  • Here, you can find the Identity Provider Metadata XML URL/File or endpoints like IDP Entity ID, SAML Login URL, SAML Logout URL (Premium Feature), and Certificate for SP configuration. Download the XML Metadata by clicking on the button as shown below.
Joomla SAML IDP Metadata

In this setup, Joomla serves as the repository for storing users i.e. it will act as the IDP while Deskpro is where users will log in using their credentials from Joomla where Joomla SAML IDP SSO Plugin will be installed.

  • Go to Deskpro and Login to your Deskpro Dashboard.
  • Click on Admin button from left menu bar.
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Click on CRM then open Auth and SSO tab and click on Add button.
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Select SAML Authentication from the list of apps.
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Enter the following details:
SAML SSO URL Enter SAML Login URL from the Identity Provider tab of the Joomla plugin.
Remote logout URL Enter SAML logout URL from the Identity Provider tab of the Joomla plugin.
Certificate Fingerprint Copy the Thumbprint of the certificate downloaded from the Identity Provider tab of the Joomla plugin. (To generate fingerprint follow the below mentioned steps)
  1. Open the certificate that was downloaded earlier.
  2. Copy all the content of the certificate and paste it in any online X.509 Certificate Fingerprint generator.
  3. Copy the Thumbprint generated and paste it in the Certificate Fingerprint field.
  • Click the Save to save the Single Sign-On (SSO) SAML settings.
  • Copy Assertion Consumer Service(ACS) URL and keep it handy you will need it at the time of plugin configuration (Highlighted in the below image)
Deskpro SAML SSO integration using Joomla as Identity Provider Deskpro SAML SSO integration using Joomla as Identity Provider
  • Click on Install App
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Once the application is successfully install, then click on Continue
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Copy and Save the Deskpro IDP metadata details which required while configuring Joomla as SP
Deskpro SAML SSO integration using Joomla as Identity Provider
  • Now go to Components -> miniOrange Joomla IDP -> Service Provider.
miniOrange Joomla IDP Service Provider tab

  • Navigate to the Service Provider tab and complete the fields for Service Provider Name, SP Entity ID or Issuer, ACS URL, and NameID Format. Refer to this step to get Service Provider details. Fill in the other fields according to your requirements. Click on Save.

Enter the following values:

Service Provider Name Choose appropriate name according to your choice
SP Entity ID or Issuer Service Provider Entity ID
ACS URL SP Assertion Consumer Service URL
X.509 Certificate (optional) [For Signed Request] Paste certificate value you copied from the Metadata file
NameID Format Select urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress
Assertion Signed Checked
Upload SP Metadata

  • Now click on Advance Mapping tab. Select the NameID Attribute and then click on Save Button.
Joomla SAML IDP Advance Mapping

  • You have successfully completed your miniOrange Joomla SAML 2.0 IDP configurations.
  • In the miniOrange Joomla IDP plugin, navigate to the Advance Mapping tab.
  • Here, you can configure Custom attribute mapping and also add additional User Attributes.
Joomla Custom Mapping

  • You have successfully configured Single Sign-On with Deskpro as Service Provider and Joomla as Identity Provider. If you require any further support or, if you are facing any difficulty please mail us on joomlasupport@xecurify.com

ADFS_sso ×
Hello there!

Need Help? We are right here!

support