Frequently Asked Questions
Is the pricing yearly?
Yes the pricing is yearly, but you can cancel the renewal whenever you want from your account. We also send you reminders before the plan expires.
Can I change my plan later on?
Absolutely! You can upgrade your plan anytime you want.
What license do I need for my multisite network?
You need a license that covers the number of sites on your network. Therefore if you have a single site you can opt for our premium plan and for a multisite network the enterprise plan is recommended.
Is there a setup fee?
No, there is no setup fee on any of our plans.
Can I cancel my account anytime?
Yes you can cancel your account anytime, if the password policy plugin does not work as mentioned.
What's the time span for your contract?
All plans are year-to-year.
What are the payments methods accepted here?
We accept all major credit cards including Visa, Mastercard, American Express, PayPal, as well as Bank Transfer payments.
Do you offer refunds?
Yes we do! We stand behind the quality of our product and will refund 100% of your money if you experience an issue that makes the plugin unusable and we are unable to resolve it. You can refer this link for more details.
Do I get updates for the plugin?
Yes we do provide updates for the available plugin i.e.premium and enterprise plan.
Do you support cloud or on-premise solution?
We provide on-premise solution.
Can I customize reset login form in the password policy plugin?
Yes this feature is available in our enterprise plan where you can customize the form according to your requirement.
Why to opt for support plan?
Support plan entitles you to get high priority support as well as assistance for configuring and resolving any issues you face with the plugin or its set up. Although the support plan is optional, it is recommended at least for the initial year.
What if the features I want are not available in the plugin?
We do customize the plugin, and provide features as per your requirements. You can contact us at email@example.com