Guide: Freshdesk / Freshworks Single Sign-On (SSO) with Joomla as OAuth Server | Login into Freshdesk / Freshworksusing Joomla

Guide: Freshdesk / Freshworks Single Sign-On (SSO) with Joomla as OAuth Server | Login into Freshdesk / Freshworksusing Joomla


If you want to login to your Freshdesk / Freshworks site using your Joomla username and password, you can simply do it using our Joomla OAuth Server plugin. Once you configure the Freshdesk / Freshworks with Joomla OAuth Server plugin, you can login to your Freshdesk / Freshworks application using Joomla credentials. It also allows you to send custom user attributes to your Freshdesk / Freshworks site as per your requirements.
To know more about other features we provide in Joomla OAuth Server plugin, you can click here.

Please follow the steps given below to configure your Freshdesk / Freshworks site with Joomla as OAuth Server and setup the Single Sign-On(SSO).

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Configuration Support and Free Trial

  • If you want support in configuring the plugin, or to integrate Freshdesk / Freshworks with Joomla, click on Free Configuration Setup button.
  • We provide a 7 day full feature trial wherein you can fully test out all the features of the plugin, click on Free Business Trial button.

Steps to configure Freshworks/Freshdesk Single Sign-On (SSO) using Joomla as OAuth Server Plugin

1. Setup Freshworks/Freshdesk as OAuth Client

  • Log in to your Freshworks/Freshdesk account and Click on the Security icon in the sidebar.
  •  Login using Joomla into Freshdesk/Freshworks | Freshdesk SSO using Joomla credentials, Security
  • Click on Default Login Methods, and enable the SSO Login option to simplify your users' login experience.
  •  Login using Joomla into Freshdesk/Freshworks | Freshdesk SSO using Joomla credentials, Successful Authentication
  • Choose OAuth 2.0 as your login protocol and the IdP of your choice.
  • Note: Organization Admins are the only ones who can configure SSO. Also you can access the Neo Admin Center by opening the Freshworks/Freshdesk Switcher and clicking on your organization domain link.

     Login using Joomla into Freshdesk/Freshworks | Freshdesk SSO using Joomla credentials, Choose OAuth2.0
  • Enter the Client ID, Client Secret and Endpoints ,you get the details from miniOrange OAuth server plugin.Click on Configure SSO button.
  •  Login using Joomla into Freshdesk/Freshworks | Freshdesk SSO using Joomla credentials, Enter Client Credentials
    Client ID : You can get the Client ID from Configure OAuth Tab in Joomla OAuth Server
    Client Secret : You can get the Client Secret from Configure OAuth Tab in Joomla OAuth Server
    Scope: profile,openid
    Authorize Endpoint: https://< your-Joomla-domain >/index.php
    Access Token Endpoint: https://< your-Joomla-domain >/index.php
    Get User Info Endpoint: https://< your-Joomla-domain >/plugins/system/miniorangeoauth/miniorangeoauthserver.php

In this Guide, you have successfully configured Single Sign-On (SSO) into Freshworks/Freshdesk app with Joomla as OAuth Provider and Freshworks/Freshdesk as OAuth Client with our Joomla OAuth Server plugin.This solution ensures that you are ready to roll out secure access to your Freshworks/Freshdesk app with Joomla site credentials within minutes.



2. Configure Joomla as OAuth Server

  • Go to ComponentsminiOrange OAuth ServerConfigure OAuth. Click on ADD to add the client.
  • Integration of Oauth Provider into Joomla using Oauth Single-Sign-On (SSO), Add Client
  • Fill the required fields. Client Name (can't change once configured) and Authorized Redirect URI then click on Save Client( you could get from client )
  • Integration of Oauth Provider into Joomla using Oauth Single-Sign-On (SSO), Redirect URL
  • Go to Configure Client. Fill the details (Scopes: email, profile) in the client plugin.
  • Integration of Oauth Provider into Joomla using Oauth Single-Sign-On (SSO), Id and Secret

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