Freshdesk / Freshworks Single Sign-On (SSO) with Joomla as OAuth Server

If you want to login to your Freshdesk / Freshworks site using your Joomla username and password, you can simply do it using our Joomla OAuth Server plugin. Once you configure the Freshdesk / Freshworks with Joomla OAuth Server plugin, you can login to your Freshdesk / Freshworks application using Joomla credentials. It also allows you to send custom user attributes to your Freshdesk / Freshworks site as per your requirements.
To know more about other features we provide in Joomla OAuth Server plugin, you can click here.

Please follow the steps given below to configure your Freshdesk / Freshworks site with Joomla as OAuth Server and setup the Single Sign-On(SSO).

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Steps to configure Freshworks/Freshdesk Single Sign-On (SSO) using Joomla as OAuth Server Plugin

1. Setup Freshworks/Freshdesk as OAuth Client

• Log in to your Freshworks/Freshdesk account and Click on the Security icon in the sidebar.

• Click on Default Login Methods, and enable the SSO Login option to simplify your users' login experience.

• Choose OAuth 2.0 as your login protocol and the IdP of your choice.

Note: Organization Admins are the only ones who can configure SSO. Also you can access the Neo Admin Center by opening the Freshworks/Freshdesk Switcher and clicking on your organization domain link.


• Enter the Client ID, Client Secret and Endpoints ,you get the details from miniOrange OAuth server plugin.Click on Configure SSO button.


Client ID :	You can get the Client ID from Configure OAuth Tab in Joomla OAuth Server
Client Secret :	You can get the Client Secret from Configure OAuth Tab in Joomla OAuth Server
Scope:	profile,openid
Authorize Endpoint:	https://< your-Joomla-domain >/index.php
Access Token Endpoint:	https://< your-Joomla-domain >/index.php
Get User Info Endpoint:	https://< your-Joomla-domain >/plugins/system/miniorangeoauth/miniorangeoauthserver.php

In this Guide, you have successfully configured Single Sign-On (SSO) into Freshworks/Freshdesk app with Joomla as OAuth Provider and Freshworks/Freshdesk as OAuth Client with our Joomla OAuth Server plugin.This solution ensures that you are ready to roll out secure access to your Freshworks/Freshdesk app with Joomla site credentials within minutes.