Freshdesk / Freshworks Single Sign-On (SSO) with Joomla as OAuth Server
If you want to login to your Freshdesk / Freshworks site using your Joomla username and password, you can
simply do it using our Joomla OAuth Server plugin. Once you configure the Freshdesk / Freshworks with
Joomla OAuth Server plugin, you can login
to your Freshdesk / Freshworks application using Joomla credentials. It also allows you to send custom user
attributes to your Freshdesk / Freshworks site as per your requirements.
To know more about other features we provide in Joomla OAuth Server plugin, you can click here.
Please follow the steps given below to configure your Freshdesk / Freshworks site with Joomla as OAuth Server
and setup the Single Sign-On(SSO).
Download of Plugin
Steps to configure Freshworks/Freshdesk Single Sign-On (SSO) using Joomla as OAuth Server Plugin
1. Setup Freshworks/Freshdesk as OAuth Client
- Log in to your Freshworks/Freshdesk account and Click on the Security icon in the sidebar.
- Click on Default Login Methods, and enable the SSO Login option to simplify your users' login experience.
- Choose OAuth 2.0 as your login protocol and the IdP of your choice.
- Enter the Client ID, Client Secret and Endpoints ,you get the details from miniOrange OAuth server plugin.Click on Configure SSO button.
Note: Organization Admins are the only ones who can configure SSO. Also you can access the Neo Admin Center by opening the Freshworks/Freshdesk Switcher and clicking on your organization domain link.
| Client ID : | You can get the Client ID from Configure OAuth Tab in Joomla OAuth Server |
| Client Secret : | You can get the Client Secret from Configure OAuth Tab in Joomla OAuth Server |
| Scope: | profile,openid |
| Authorize Endpoint: | https://< your-Joomla-domain >/index.php |
| Access Token Endpoint: | https://< your-Joomla-domain >/index.php |
| Get User Info Endpoint: | https://< your-Joomla-domain >/plugins/system/miniorangeoauth/miniorangeoauthserver.php |
In this Guide, you have successfully configured Single Sign-On (SSO) into Freshworks/Freshdesk app with Joomla as OAuth Provider and Freshworks/Freshdesk as OAuth Client with our Joomla OAuth Server plugin.This solution ensures that you are ready to roll out secure access to your Freshworks/Freshdesk app with Joomla site credentials within minutes.
Step 3: Configure Joomla as SP (Service Provider)
In Joomla SAML plugin, go to Service Provider Setup tab. There are three ways to configure the plugin:
A. By uploading IDP metadata:
- In Joomla SAML plugin, go to Service Provider Setup tab, then click on Upload IdP Metadata.
B. By Metadata URL:
- Enter Metadata URL (Copy from IDP app) and click on Fetch button.
C. Manual Configuration:
- Copy SAML Entity ID, SAML Single-Sign-On Endpoint URL and X.509 certificate from Federation Metadata document and paste it in Idp Entity ID or Issuer, Single Sign-on URL, X.509 Certificate fields respectively in the plugin.
| IdP Entity ID or Issuer | SAML Entity ID in the Federation Metadata document |
| Single Sign-On URL | SAML Single-Sign-On Endpoint URL in the Federation Metadata document |
| X.509 Certificate Value | X.509 Certificate in the Federation Metadata document |
Step 4: Attribute Mapping - Premium Feature
- Attributes are user details that are stored in your Identity Provider.
- Attribute Mapping helps you to get user attributes from your Identity Provider (IDP) and map them to Joomla user attributes like firstname, lastname, address, phone etc.
- While auto registering the users in your Joomla site these attributes will automatically get mapped to your Joomla user details.
- Go to Attribute Mapping tab and fill in all the fields.
| Username: | Name of the username attribute from IdP (Keep NameID by default) |
| Email: | Name of the email attribute from IdP (Keep NameID by default) |
| Name: | Name of the name attribute from IdP |
- You can check the Test Configuration Results under Service Provider Setup tab to get a better idea of which values to map here.
Note: You can see how Attribute Mapping works here.
Step 5: Group Mapping - Premium Feature
- Group/Role mapping helps you to assign specific roles to users of a certain group in your Identity Provider (IdP).
- While auto registering, the users are assigned roles based on the group they are mapped to.
- Group/Role mapping helps you to assign specific roles to users of a certain group in your Identity Provider (IdP).
- While auto registering, the users are assigned roles based on the group they are mapped to.
Note: You can see how Group/Role Mapping works here.
Step 6: Redirection & SSO Links
- Go to Login Settings tab. You can add login Url to Perform SAML SSO in your Joomla site by following the steps below.
- There are multiple features available in this tab like Auto redirect the user to Identity Provider and Enable Backend Login for Super Users. To use these features, click on the respective checkboxes.
- Click on the Upgrade tab to check out our complete list of features and various licensing plans. OR you can click here to check features and licensing plans.
- In case, you are facing some issue or have any question in mind, you can reach out to us by sending us your query through the Support button in the plugin or by sending us a mail at joomlasupport@xecurify.com.
Related Articles
Need Help? We are right here!
