SAML Single Sign-On (SSO) into Zendesk using Joomla IDP Plugin

Overview

Single Sign-On in Zendesk using Joomla IDP allows users to log in to Zendesk using Joomla by configuring Zendesk as a Service Provider (SP) and Joomla as a SAML Identity Provider (IDP). This guide will take you through a step-by-step process to configure SSO between the two platforms.

Configuration Steps

In this setup, Joomla serves as the repository for storing users i.e. it will act as the IDP while Zendesk is where users will log in using their credentials from Joomla where Joomla SAML IDP SSO Plugin will be installed.

Step 1: Configure Zendesk as SP (Service Provider)

• Go to Zendesk and Login to your Zendesk domain.
• Click on the Account in the left pane and then click on Single sign-on under Security.

• Now click on Create SSO configuration and then select SAML from the dropdown.

• Here enter the information into the corresponding fields from the Joomla IDP metadata here. Then, click on the Save button.

• Enter the following values:

• You have successfully configured the Zendesk as Service Provider (SP).

Related Articles

• What is Single Sign-On (SSO)?
• What is SAML?
• Frequently Asked Questions (FAQs)