Login using Joomla (IDP) into Zoho desk | Zoho desk SAML Single Sign-On I Zoho desk SSO

• You may install the plugin by following these steps.

Steps for Integration of Joomla Single Sign-On (SSO) with Zoho Desk as Service Provider

1. Configure Zoho Desk as the Service Provider (SP)

• Log in to Zoho Accounts as an administrative user at Zoho.

• Navigate to Zoho Desk dashboard.
• Now click on Setting icon () in the top bar.

• Under the Channels menu, select Help Center.
• Choose the Help Center where you want to use SAML to authenticate users .

• Under the Help Center sub-menu, select User Authentication .

• Provide the following information on the SAML page:
  • Remote Login URL: Enter the remote login URL of Joomla IDP where Zoho Desk will redirect your end users when they login to the Help Center. (i.e SAML Login URL from Identity provider tab in Joomla IDP plugin)
  • Remote Logout URL: Enter the remote logout URL of Joomla IDP that Zoho Desk will redirect your end users when they attempt to log out of the Help Center. (i.e SAML Login URL from Identity provider tab in Joomla IDP plugin)
  • Reset Password URL: Enter the reset password URL of Joomla IDP where Zoho Desk will redirect your end users when they try to change their password for the Help Center.(i.e IDP-EntityID / Issuer from Identity provider tab in Joomla IDP plugin)
  • Public Key: Upload the Public X.509 certificate in the .txt or .pem format. We will use the public key contained in the certificate to verify that Joomla Identity Provider has issued all received SAML authentication requests. (X.509 Certificate from Identity provider tab in Joomla IDP plugin)
  • Algorithm: Select an algorithm between RSA and DSA using which your Joomla IDP generated the public keys and certificates.
• Click on Save button.

• Before clicking Save, you'll see new fields (like Help Center SAML Request URL, etc.) and values listed. Copy those values over to Joomla as identity provider to ensure that Joomla IDP is capable of communication with your SAML-enabled Zoho Desk.
  The value obtained that will be necessary for Joomla IDP configuration:-

  Joomla IDP plugin configuration fields	Value obtained from Zoho desk
  ACS URL	Help Center SAML Response URL
  Relay state	Default Relay State
  SP Entity ID or Issuer	Entity ID (Issuer)

2: Configuring Joomla as Identity Provider (IDP)

Additional Resources.

• What is Single Sign-On (SSO)
• What is SAML?
• Additional SAML IDP guides
• Frequently Asked Questions (FAQs)

Free Trial:

If you would like to test out the plugin to ensure your business use case is fulfilled, we do provide a 7-day trial. Please drop us an email at joomlasupport@xecurify.com requesting a trial. You can create an account with us using this link.

24*7 Active Support

If you face any issues or if you have any questions, please feel free to reach out to us at joomlasupport@xecurify.com . In case you want some additional features to be included in the plugin, please get in touch with us, and we can get that custom-made for you. Also, If you want, we can also schedule an online meeting to help you Setup the Joomla SAML IDP Single Sign-On plugin.