Shopify Single Sign-On (SSO) solution using Zendesk as Identity Provider (IDP)


miniOrange allows Zendesk to act as an IDP (Identity Provider), which allows users to Single Sign-On (SSO) into Shopify using Zendesk Credentials. Our application is compatible with all the SAML / OAuth compliant Identity Providers. This solution ensures that you are ready to roll out secure access to your Shopify store using Zendesk within minutes. We will go through a step-by-step guide to configure Single Sign-On (SSO) into Shopify using Zendesk as IdP (Identity Provider) and Shopify store as SP (Service Provider).

Pre-requisite : Single Sign On - SSO Application

To configure SSO with Zendesk as IDP, you will need to install the miniOrange Single Sign On - SSO Login Application on your Shopify store:

miniOrange Provides Secure Single Sign-On (SSO) access to your Shopify applications(both plus and Non plus Stores).


Step by Step guide for Configuring Zendesk as Identity Provider (IDP) for SSO into Shopify

1.  Configure miniOrange as a Service Provider (SP) in Zendesk

  • Go to https://www.zendesk.com/login/ and sign up/login.
  • In Zendesk support click on Admin and select the API in the Channels category.
  • zendesk - api section in setting
  • Click the OAuth Clients tab on the Channels/API page, and then click the plus icon (+) on the right side of the client list.
  • shopify zendesk sso - oauth clients
  • To get the Redirect URL:

    • Go to your Shopify store and click on Setup IDP button in the top left in navigation bar.

      shopify sso - setup idp section
    • From the left navigation bar select Identity Provider.

      Shopify sso app - add identity provider
    • Copy the Callback URL as Redirect URL required for next step.

      Shopify Zendesk sso - choose Oauth
  • Enter the name for your application under the Client Name field and add Callback/Redirect Url from miniOrange client under Redirect URLs field.
  • shopify zendesk sso - add callback url
  • The Unique Identifier field is auto-populated with a reformatted version of the name you entered for your app. You can change it if you want. Click on Save to create a new OAuth client.
  • After successful save, page refreshes with new pre-populated Client Secret field. Copy Unique Identifier and Client Secret and save it on your miniOrange oauth app configuration.
  • shopify zendesk sso - copy unique identifier andclient secret
  • You have Successfully completed your Zendesk Shopify Server Side Configuration.

2.  Configure Zendesk as OAuth 2.0 Provider in Shopify.

  • Go to your Shopify store and click on Setup IDP button in the top left in navigation bar.

    shopify sso - setup idp section
  • From the left navigation bar select Identity Provider.

    Shopify sso app - add identity provider
  • Copy the Callback URL as Redirect URL required for next step.

    Shopify Zendesk sso - choose Oauth
  • Enter the following values.

    App Name Custom Provider
    App Display Name Choose appropriate Name
    OAuth Authorize Endpoint https://{subdomain}.zendesk.com/oauth/authorizations/new
    OAuth Access Token Endpoint https://{subdomain}.zendesk.com/oauth/tokens
    OAuth Get User Info Endpoint (optional) https://{subdomain}.zendesk.com/api/v2/users
    Client ID From step 1
    Client secret From step 1
    Scope read write

3. Testing SSO for your Shopify Store

  • Go to your Shopify Store login page.(https://<your-shopify-storedomain>/account/login)
  • Click on the login button you customized earlier.
  • select project google oauth provider
  • You’ll be redirected to the login page of the Zendesk you configured in previous step. Log in with your Zendesk account credentials.
  • You’ll be successfully logged in to your Shopify store.

Hence you have successfully configured Shopify Single Sign-On (SSO) using Zendesk as IDP and Shopify as SP using miniOrange Single Sign-On (SSO) login application. This solution ensures that you are ready to roll out secure access to your Shopify store using Zendesk login credentials within minutes.

Choose your preferred Identity Provider and start setting up SSO for Shopify right away


Additional Resources


If you are looking for anything which you cannot find, please drop us an email on shopifysupport@xecurify.com

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