In the WordPress IDP plugin, navigate to the Attribute/Role Mapping tab.
In the User Attributes section, enter the following information and click Save.
User Meta Data
In the Custom Attributes section, you can enter custom attributes and click Save.
Custom Attribute Value
4. Testing SSO
In the FreshDesk, click logout to verify the SAML configuration.
On the login page, you will notice a new option to login called Sign in with SSO.
On Clicking the button you would be redirected to the WordPress Login Screen. Enter valid credentials and click on Log in button.
Note: Please check if the user is assigned to your oraganisation.
If the user is not assigned to the organisation please follow the below step.
Navigate to the Users icon in the sidebar and click on Add User to assign access to the user for your organisation.
If you are able to successfully complete the authentication and log into Freshworks your configuration is successfully complete.
In this Guide, you have successfully integrated FreshDesk SSO via the Login using WordPress Users (WP as SAML IDP) plugin by configuring FreshDesk as SP and WordPress as IDP. This solution ensures that you are ready to roll out secure Single Sign-On (SSO) access with SAML 2.0 Authentication into FreshDesk using WordPress login credentials.
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