FreshDesk Single Sign-On (SSO) for WordPress(WP) Users | FreshDesk WP SSO Login

Overview

Login using WordPress Users (WP as SAML IDP) Plugin enables Single Sign-On (SSO) login into FreshDesk using WordPress Login credentials. In this guide we will set up FreshDesk SSO login for WordPress (WP) users by configuring FreshDesk as Service Provider (SP) and WordPress as the Identity Provider (IDP).

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Pre-requisites : Download And Installation

To integrate the WordPress site as an Identity Provider, you will need to install the miniOrange Login using WordPress Users (WP as SAML IDP) plugin:

Configuration Steps

Step 1. Configure FreshDesk as the Service Provider

• Go to the WordPress IDP plugin, navigate to the IDP Metadata tab.
• Here, you can find the Identity Provider Metadata URL /XML File or endpoints like IDP Entity ID, SAML Login URL, SAML Logout URL (Premium Feature), Certificate for SP configuration.

• Login into your Freshdesk site as an admin.

• Configure Agent & Employees SSO
• Configure Contact SSO

To setup Single Sign-On between FreshDesk (Agents & Employees) and WordPress (WP), you can also follow this step by step Setup Video.

• Navigate to the Security icon in the sidebar and select Agents & Employees tab.
• Click on Default Login Methods.

• Enable SSO Login.

• To configure SSO choose SAML under IdP of your choice tab.

• Download the Metadata File / Copy the Assertion Consumer Service (ACS) URL and Service Provider (SP) Entity ID this will be required to configure the Identity Provider.

Map information from IdP

Enter the following information from the IDP Metadata tab of the plugin.

Entity ID	You can find this in IDP Metadata as SP-EntityID.
SAML SSO URL	You can find this in IDP Metadata as SAML Login URL.
Signing Option	You can select various signing options from the dropdown list. For now select Only Signed Assertions .
Logout URL (optional)	You can find this in IDP Metadata as SAML Logout URL.
Security Certificate	You can find this in IDP Metadata as Certificate .

• Click on Configure SSO.

You have successfully configured Agent & Employees SSO for your Service Provider.

To setup Single Sign-On between FreshDesk (Contacts) and WordPress (WP), you can also follow this step by step Setup Video.

• Navigate to the Security icon in the sidebar and select Contacts tab.
• Click on Custom Policies.

• To create a new contact policy click on Create New.

Custom Policy

• Choose the Account and Portal for which you want to configure policy.

• Enable SSO Login and click on Next.

• To configure SSO choose SAML under IdP of your choice tab.

• Download the Metadata File / Copy the Assertion Consumer Service (ACS) URL and Service Provider (SP) Entity ID this will be required to configure the Identity Provider.

Map information from IdP

Enter the following information from the IDP Metadata tab of the plugin:

Entity ID	You can find this in IDP Metadata tab as IdP-EntityID.
SAML SSO URL	You can find this in IDP Metadata tab as SAML Login URL.
Signing Option	You can select various signing options from the dropdown list. For now select Only Signed Assertions .
Logout URL (optional)	You can find this in IDP Metadata tab as SAML Logout URL.
Security Certificate	You can find this in IDP Metadata tab as Certificate .

• Click on Configure SSO.

You have successfully configured Contacts SSO for your Service Provider.

Step 2. Configure WordPress as the Identity Provider

• In the WordPress IDP plugin, navigate to the Service Provider tab and enter the values corresponding to the information from Freshdesk.
  

• Click on the Save button to save your configuration.

Step 3. Attribute Mapping (This is a Premium feature)

• FreshDesk expects the SAML claims (information of a user at the time of SAML assertion) to be in the following format to update the profile.

In WordPress

• In the WordPress IDP plugin, navigate to the Attribute/Role Mapping tab.
• In the User Attributes section, enter the following information and click Save.

• In the Custom Attributes section, you can enter custom attributes and click Save.

Step 4. Testing SSO

• In the FreshDesk, click logout to verify the SAML configuration.
• On the login page, you will notice a new option to login called Sign in with SSO.

• On Clicking the button you would be redirected to the WordPress Login Screen. Enter valid credentials and click on Log in button.

Note: Please check if the user is assigned to your oraganisation.

• If the user is not assigned to the organisation please follow the below step.
• Navigate to the Users icon in the sidebar and click on Add User to assign access to the user for your organisation.

If you are able to successfully complete the authentication and log into Freshworks your configuration is successfully complete.

In this Guide, you have successfully integrated FreshDesk SSO via the Login using WordPress Users (WP as SAML IDP) plugin by configuring FreshDesk as SP and WordPress as IDP. This solution ensures that you are ready to roll out secure Single Sign-On (SSO) access with SAML 2.0 Authentication into FreshDesk using WordPress login credentials.

Related Articles

• What is Single Sign-On (SSO)?
• What is SAML?
• What is FreshDesk?
• Login into WordPress
• Additional SAML IDP guides
• Frequently Asked Questions (FAQs)

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