Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. It puts all customer information in one place so that everything is in a single location. Zendesk Guide provides machine learning powered, self-service customer support, using a combination of the Zendesk API, Web Widget, and Mobile SDK as Zendesk Embeddables.
Login using WordPress Users ( WP as SAML IDP ) plugin gives you the ability to use your WordPress credentials to log into Zendesk. Here we will go through a step-by-step guide to configure SSO between, Zendesk as Service Provider and WordPress as an Identity Provider.
Follow the Step-by-Step Guide given below for Zendesk Single Sign On (SSO)
Step 1: Download and Setup the plugin
Login to WordPress using Administrator account.
Download / Install this plugin - Login using WordPress Users ( WP as SAML IDP ) and activate it. You will see WordPress IDP in your WordPress menu bar in the Dashboard.
Open a new browser tab or window, Log in to your Zendesk Domain as Admin.
Click on the Settings icon in the left pane.
Then select Security in the Settings panel.
Choose the Single Sign On (SSO) option and select SAML.
Switch back to the tab / window with the IDP Metadata. Enter the information into the corresponding fields.
SAML SSO URL
Copy and paste the SAML Login URL.
Follow the steps below to copy the Thumbprint of certificate:
1. Download and open the Certificate.
2. Go to Details and in the field column select Thumbprint.
3. Copy the Thumbprint that opens in the pane by pressing CTRL+C / Command+C (Right-Click wont work!).
4. Paste the Thumbprint in the Certificate Fingerprint.
Make sure that there are no spaces in between the Certificate Fingerprint. Remove them manually.
Remote Logout URL
Copy and paste the SAML Logout URL.
Click on Save button to save the Single Sign On (SSO) SAML settings.