Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. It puts all customer information in one place so that everything is in a single location. Zendesk Guide provides machine learning powered, self-service customer support, using a combination of the Zendesk API, Web Widget, and Mobile SDK as Zendesk Embeddables.
Login using WordPress Users (WP as SAML IDP) plugin gives you the ability to use your WordPress credentials to log into Zendesk. Here we will go through a step-by-step guide to configure SSO between, Zendesk as Service Provider and WordPress as an Identity Provider.
To integrate the WordPress site as an Identity Provider, you will need to install the miniOrange Login using WordPress Users (WP as SAML IDP) plugin:
|Service Provider Name||Zendesk|
|SP Entity ID or Issuer||https://your_domain.zendesk.com/|
|SAML SSO URL||Copy and paste the SAML Login URL.|
|Certificate Fingerprint||Follow the steps below to copy the Thumbprint of certificate:
1. Download and open the Certificate.
2. Go to Details and in the field column select Thumbprint.
3. Copy the Thumbprint that opens in the pane by pressing CTRL+C / Command+C (Right-Click wont work!).
4. Paste the Thumbprint in the Certificate Fingerprint.
Make sure that there are no spaces in between the Certificate Fingerprint. Remove them manually.
|Remote Logout URL||Copy and paste the SAML Logout URL.|
You have successfully configured the Zendesk as Service Provider (SP).
In this Guide, you have successfully integrated Zendesk - SAML Single Sign-On (SSO) with plugin- Login using WordPress Users (WP as SAML IDP). Configuring Zendesk as SP and WordPress as IDP. This solution ensures that you are ready to roll out secure Single Sign-On (SSO) access with SAML 2.0 Authentication into Zendesk using WordPress login credentials.
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