Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. It puts all customer information in one place so that everything is in a single location. Zendesk Guide provides machine learning powered, self-service customer support, using a combination of the Zendesk API, Web Widget, and Mobile SDK as Zendesk Embeddables.
Login using WordPress Users ( WP as SAML IDP ) plugin gives you the ability to use your WordPress credentials to log into Zendesk. Here we will go through a step-by-step guide to configure SSO between, Zendesk as Service Provider and WordPress as an Identity Provider.
Service Provider Name | Zendesk |
SP Entity ID or Issuer | https://your_domain.zendesk.com/ |
ACS URL | https://your_domain.zendesk.com/access/saml |
NameID Format | urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress |
SAML SSO URL | Copy and paste the SAML Login URL. |
Certificate Fingerprint | Follow the steps below to copy the Thumbprint of certificate: 1. Download and open the Certificate. 2. Go to Details and in the field column select Thumbprint. 3. Copy the Thumbprint that opens in the pane by pressing CTRL+C / Command+C (Right-Click wont work!). 4. Paste the Thumbprint in the Certificate Fingerprint. Make sure that there are no spaces in between the Certificate Fingerprint. Remove them manually. |
Remote Logout URL | Copy and paste the SAML Logout URL. |