Do I need to pay one-time or annually?
The plugin licenses are subscription and the Support Plan includes 12 months of maintenance (support
and version updates). You can renew the license after 12 months at 50% of the current license
How do I get a refund ?
At miniOrange, we want to ensure you are 100% happy with your purchase. If the plugin you purchased
is not working as advertised and you've attempted to resolve any issues with our support team, which
couldn't get resolved. We will
refund the whole amount within 10 days of the purchase. Please email us at firstname.lastname@example.org
for any queries regarding the return policy or contact us
What happens if I do not renew my license?
If you decide to cancel or not renew your license, your plugin will stop working.
Can I purchase unlimited licenses?
Yes, you can purchase unlimited licenses. Do note that purchasing licenses for Unlimited instances
will grant you up to 200 licenses initially. If you'd like to purchase more licenses, please drop an
email at email@example.com
Does miniOrange offer support in setting up the plugin?
Yes, we provide 24*7 support for setting up the plugin and resolving any issues you might face while
using the plugin. You can get prioritized support based on the Support Plan you have opted for. You
can check out the
different Support Plans from here
What is one instance?
A Moodle instance refers to a single installation of a Moodle site. It refers to each
individual website where the plugin is active. In the case of a single site Moodle, each website
will be counted as a single instance.
License is linked to the domain of the Moodle instance, so if you have dev-staging-prod type
of environment then you will require 3 licenses of the plugin (with discounts applicable on
What is Multiple IDP Support?
Multiple IDP support allows you to enable authentication on your site from multiple IDPs. For
example - If your users exist in Azure AD as well as Okta, then you can opt for the multiple IDP
Plugin and allow user authentication from either
IDP. We support SSO authentication from multiple Identity Providers in our Enterprise and
All-Inclusive versions of the plugin
. You can add multiple IDPs to your
licnese at $50 per IDP. Please reach out to us at firstname.lastname@example.org
Does miniOrange store any user data?
miniOrange does not store or transfer any data which is coming from the Identity Provider to the
Moodle. All the data remains within your premises / server.