Salesforce is a popular CRM (Customer Relationship Management) and cloud-based IT application provider which has solutions in various sectors like marketing, analytics, and customer service. Alongside its suite of applications, Salesforce also has its own Community Portal for its users. With its wide range of services and applications, Salesforce becomes a partaker in several use cases across several domains such as CRM, customer service & management, etc. - for direct consumers using simple CMSs like WordPress, to large enterprises as well. Consider the following use case with WordPress, for example where you want to sync Salesforce objects to your WordPress site.
You wanted to create a WordPress site that is accessible to Salesforce community users with their Salesforce credentials.
This use can be solved using the WP SAML SP and Salesforce Object Sync plugins.
In this setup, WordPress will act as the Service Provider (SP) and users will authenticate using their Salesforce credentials in case they aren’t already logged in the Salesforce community.
With WordPress Salesforce SSO setup between WordPress and Salesforce using the WP SAML SSO plugin, users will authenticate with Salesforce and securely SSO login into the WordPress site. Your self-registration page hosted on the WordPress site to take new registrations and existing users will be able to access your WordPress site without having to re-enter their credentials. This also ensures that all the user related information remains within Salesforce.
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