Zendesk Single Sign-On (SSO) using Shopify store as Identity Provider

Overview

Zendesk Single Sign On (SSO) for your Shopify store. miniOrange provides a ready to use solution using your Shopify store. This solution ensures that you are ready to roll out secure access to your Zendesk account using Shopify store credentials within minutes. miniOrange provides secure access and full control to Zendesk for enterprises and applications. With the help of the given guide you can configure Zendesk easily.

Pre-requisites: Store as IDP - SSO Login Application

To configure SSO into Zendesk with Shopify as IDP, you will need to install the miniOrange: Store as IDP- SSO Login Application on your Shopify store.

Configuration Steps

Step-by-Step Guide for configuring SSO into Zendesk using Shopify Store as IDP

Step 1: Configure Zendesk as Service Provider (SP) in Shopify

• Go to your shopify store, click on Apps tab and select Store as IDP - SSO login application.

• Click on the Setup Application button in the left navigation bar.

• From the left navigation bar select Apps and click on Add Application button.

• Search for Zendesk and then Click on Zendesk Application.

• In the Add Application Section and Add Policy Section, enter the values by refering the below table.

• Click on Save button.
• Your application is saved successfully. Now click on the Select button against your newly created application. Go to Metadata.

• On the Metadata page, click on Show Metadata Details under INFORMATION REQUIRED TO AUTHENTICATE VIA EXTERNAL IDPS. Keep the Information handy as these will be used in furthur steps.

You have completed Shopify side configuration.

Step 2: Configure Shopify as Identity Provider (IDP) in Zendesk

• Login to your Zendesk account domain at https://[your-subdomain].zendesk.com/admin/security/sso.
• Click on the Settings icon in the left pane.
• Navigate to Account section and click on Single sign-on tab in the left pane.

• Click on Edit.
• Enter SAML SSO URL, Certificate fingerprint and Remote logout URL value in the required fields that you got from Step 1.

• (OPTIONAL) IP ranges: Enter your IP ranges. Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal sign-in form.

• Click on Save button to save the Single Sign-On (SSO) SAML settings.
• If you want to enable enterprise SSO with SAML for Staff members and/or for End users, go to the corresponding tab, check External authentication, then click Save:

Staff Members:

End Users:

• Now navigate to the Guide Section in Zendesk application.

• Go to Guide admin scetion and navigate to the Guide Setting in Zendesk application.

• Now navigate to the setting >> guide setting and then click on Activate to activate help center.

You have completed Zendesk side configuration.

Step 3: Testing Single Sign-On (SSO) for your Zendesk Application

• Go to your Zendesk application and click on SIGN IN button.

• You will be redirected to Shopify store Sign on Page. Enter your Shopify Store login credentials and click on Sign in.

• You will be successfully logged in to your Zendesk application.

Hence, you have configured Shopify store as an Identity Provider for your Zendesk application.

Let's begin and Setup Single Sign-On (SSO) with popular Service Providers

Additional Resources

• Shopify Security Solutions
• Shopify Single Sign-On (SSO)
• Shopify Content restriction
• Shopify Subscription
• Convert Shopify Store into LMS platform

Get in Touch

Please reach out to us at shopifysupport@xecurify.com, and our team will assist you with setting up the application. Our team will help you to select the best suitable solution/plan as per your requirement.