The WordPress SSO plugin licenses are subscription and the license includes 12 months of maintenance (version updates). You need to renew the license after 12 months at 50% of the current license cost.
You will be able to claim refund only if the request has been raised within 10 days from the date of purchase, only under the following circumstances: a) if the software or the features you have purchased is not working as advertised on the website/ marketplace and you have attempted to resolve the issues with our support team; b) you have purchased the wrong license or Xecurify/miniOrange product and informed us within a period of 10 days from your purchase; Please read more about the Refund Policy here.
A single installation of a WordPress site is referred to as a WordPress instance. It refers to each and every website on which the plugin is installed. Each website will be counted as a single instance in the case of a single site WordPress installation.
If you have a WP multisite installation, you need to install the Multisite plugin, Click here. You can check how our multisite plugin works here. There is an additional cost for the number of subsites in the Multisite Network since the Multisite licenses are based on the total number of subsites in your WordPress Network.
Yes, we have an instance-based licensing policy. The plugin's licensing is linked to the domain of the WordPress instance. Thus, if you have a dev-staging-prod environment, you'll need three licenses (with discounts applicable on pre-production environments).