Secure SSO + SCIM
Solution for Betr Health

Scenario

Betr Health, a wellness and fitness services provider, wanted to have an innovative way to improve user identification and make it easier for its users to access their wellness platform. miniOrange helped Betr Health, in improving their user experience on the Betr Health platform by making the login process more simple and safe by developing a tailored solution that met their specific needs.

About Betr Health

Betr Health is a platform that provides a variety of health and wellness service programs designed to improve health. It offers remote monitoring to allow users to monitor their progress and essential health measurements while being supported by healthcare professionals 24*7. The company also designs nutritional programs, meal plans, and recipes tailored to the individual user and their needs.

Challenges

Betr Health faced certain challenges at the users and management levels. These include:

• As the company uses a traditional login process. So, for different systems and applications, employees had to remember multiple passwords, which caused login exhaustion and security issues. This impacted the active participation of employees and users in Betr Health's wellness programs.
• On similar lines, the wellness service provider was dealing with the complexity of managing user data and keeping it consistent across all its different platforms.
• Managing multiple application logins and ensuring a consistent and secure login experience across different devices was becoming challenging with the increasing number of users.
• Lastly, BetrHealth recognized the need to provide a more user-friendly and secure authentication experience.

miniOrange Solution

To tackle these challenges, miniOrange proposed a few solutions. Let’s look into them in detail.

1. Single Sign-On (SSO) for the Login Process

To help employees log in to multiple systems easily and resolve security issues, we implemented the Single Sign On (SSO) solution.

Using miniOrange's Single Sign-On (SSO) application, Betr Health's end users were able to log in to their respective Shopify accounts using their pre-existing corporate credentials, eliminating the need to use separate usernames or passwords. This made it super easy for Betr Health's end users to log in with a hassle-free solution reducing manual efforts and time consumption.

2. SCIM for User Management

To simplify the management of user data, we proposed the miniOrange SCIM Solution to Betr Health.

The solution helped the fitness service provider automate the process of creating, updating, and deleting users from the Identity Provider (IDP) to the Shopify Store. The application also provided the capability to synchronize orders, products, and user data in multiple directions between Betr Health's Shopify store and their react-based WordPress website. Overall, the miniOrange SCIM solution helped Betr Health to improve its efficiency, productivity, and accuracy.

3. miniOrange's OTP Login/ Register for Passwordless Verification

To provide Betr Health users with a more user-friendly and secure experience, miniOrange provided Betr Health users and customers with the OTP Login/ Register Application.

The application enabled Betr Health users to sign up and log in without the need for a password. For end users, miniOrange provided OTP verification codes on both, their email addresses as well as on their phone numbers. At the same time, employees and company personnel were able to authenticate via a combination of a phone number and a password.

4. miniOrange as IDP for Authorization & Authentication

For a more user-friendly and secure authentication process, miniOrange implemented its IDP solution.

The miniOrange cloud IDP service helped Betr Health store and verify their end-user identification to facilitate SSO. It helped streamline the authentication and authorization process, improving security, and user experience, and reducing the administrative effort associated with handling various application logins. The organization not only used miniOrange's IDP solution to SSO into their Shopify store but also in Circle, the all-in-one community discussion forum platform for creators & brands, WordPress-based content management system, and their mobile app, ensuring a consistent and secure login experience across all devices.

Result

The entire implementation of miniOrange applications for Betr Health resulted in significant improvements for its end-users, namely employees and customers & the organization as a whole.

• Removed multiple identities and passwords and simplified the login process with the existing corporate credentials.
• Increased user engagement and participation in the company’s wellness programs.
• With enhanced authentication and authorization, overall application security improved by fourfold.
• Managing the increasing number of users became hassle-free with SCIM solution.